| JOB NAME |
Knowledge Management Specialist [Midrand]
POSTED BY: Development Bank of Southern Africa
REF:DBSA 220
Date Published:Tuesday, March 8, 2022
Date of Expiration:Sunday, September 4, 2022 EXPIRED
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| LOCATION OF THIS JOB |
 South Africa | MIDRAND in South Africa |
| INDUSTRY |
| DEVELOPMENT FINANCE INSTITUTIONS
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| JOB TYPE |
| Full-Time |
| MAIN JOB DESCRIPTION |
Closing Date 2022/03/16
Reference Number DBS220228-1
Job Title Knowledge Management Specialist [Midrand]
Job Grade 16
Job Type Classification Permanent
Location - Town / City Midrand
Location - Province Gauteng
Location - Country South Africa
JOB DESCRIPTION
1. Knowledge management is integral to the Development Bank of Southern Africa (DBSA) in achieving its mandate and goals.
2. The purpose of this role is to facilitate generating, mobilising, sharing, and applying or disseminating of knowledge across the DBSA with the aim of developing innovation solutions to solve for complex development challenges.
3. The Knowledge Management Specialist will focus on ensuring that the DBSA is a learning organisation and provide, amongst others, thought leadership on infrastructure development.
KEY RESPONSIBILITIES
1. Develop and facilitate the implementation of the Knowledge Management (KM) Strategy and Annual Plan. This would include, amongst others, the following:
1) Knowledge generation for operational effectiveness. The KM strategy will focus on conducting selective studies intended to contribute towards improving the quality of the DBSA’s strategies and operations in infrastructure development.
2) Leverage knowledge and intelligence through partnerships (Universities, other DFI’s, etc.) taking into consideration that not all research and knowledge will be generated by the DBSA.
3) Knowledge dissemination and sharing to ensure that knowledge created and leveraged through various means reaches the appropriate DBSA divisions and end users.
4) Application of knowledge to strengthen operational effectiveness for a more systematic and pragmatic approach to assessing the likely or expected impact of DBSA projects will be established.
2. Establish and entrench a ‘knowledge culture’ within the DBSA that enhances the operational effectiveness of DBSA interventions.
3. Work with business to document leading practices and lessons learnt on infrastructure development, projects, deals and processes, etc. from across the Bank to share learnings in a timely manner.
4. Gather external information or intelligence and update DBSA KM database accordingly. These would include, amongst others, Municipal & Metropolitan profiles.
5. Facilitate the dissemination of Bank-generated research and knowledge such as working papers, infrastructure development leading practices, etc. to internal and external audiences.
6. Develop a process whereby knowledge / lessons learnt are stored in a digitalised and encrypted format for ease of access and use by business and end users.
7. Maintain the KM database and ensure that all information is stored securely. Maintain an information repository on sectoral infrastructure analysis and Bank-specific knowledge.
8. Co-ordinate knowledge sharing events such as the Board enrichment programme, seminars/webinars, workshops, conferences, and peer learning sessions.
9. Engage with relevant business personnel to collate division-specific content and disseminate through the appropriate communication channels such as the intranet.
10. Ensure that DBSA KM activities, outputs, outcomes, and resource requirements are appropriately considered and included in the organisation’s business planning and budgeting process.
11. Prepare and provide documentation/reports/presentations, amongst others, for Management, Exco, Board and Board sub-Committees for information and/or decision-making purposes.
12. Any other duties assigned in furtherance of the KMR strategy.
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| REQUIREMENTS FOR THIS JOB |
EXPERTISE & TECHNICAL COMPETENCIES
Minimum Requirements
1. A relevant degree in a relevant field; preferably in information studies/ information science/ business management/ project management.
2. Minimum of 5 – 7 years relevant experience as a seasoned KM specialist preferably working in a DFI and/or Banking environment.
3. Demonstrated experience in developing KM strategy/ies and implementation plans.
4. Proven ability to successfully implement KM strategy/ies, plans and activities.
5. Proven ability to establish and entrench a knowledge culture within an organisation.
6. Demonstrated ability to capture and put together lessons learnt for business and end user benefit.
7. Demonstrated experience with working and/or networking with external partners and institutions in respect of KM gathering and intelligence.
8. Knowledge of government, municipalities, development finance institutions, etc.
9. Proven ability of setting up and maintaining the KM database and repository of information.
10. Excellent facilitation, programme/activity management and written and oral communication skills.
11. Exceptional computer skills – Microsoft suite – Word, Excel, Project Management and PowerPoint
REQUIRED PERSONAL ATTRIBUTES
BEHAVIOURAL
Customer Service Orientation
1. Tries to understand the underlying needs of customers and matches these needs to available or customized outputs.
2. Adapts processes and procedures to meet on-going customer needs
3. Utilises the feedback received from customers to develop new and/or improve existing outputs to support their needs.
4. Thinks of new ways to align DBSA’s offerings with future customer needs
Self-Awareness and Self Control
1. Withholds effects of strong emotions in difficult situations
2. Keeps functioning or responds constructively despite stress
3. May apply special techniques or plan to manage emotions or stress
Strategic and Innovative Thinking
1. Experiments with new approaches, tests scenarios, questions assumptions and challenges conventional thinking.
2. Creates new concepts that are not obvious to others, leveraging internal and external sources of information to show possible business direction.
Driving Delivery of Results
1. Sets challenging goals that will have a significant impact on the business or support the organisational strategy.
2. Commits significant resources and/or time to ensure that challenging goals are achieved, while also taking action to mitigate risk.
Teamwork & Cooperation
1. Acts to promote a friendly climate and good morale and resolves conflicts
2. Creates opportunities for cross-functional working
3. Encourages others to network outside of their own team/department and learn from their experience
TECHNICAL
Written and Verbal Communication
1. Technically experienced and fully competent writer. Can independently write various technical and non-technical documents
2. Uses a clear and easily understood writing style when communicating technical information to non-technical employees or individuals
3. Understands that different writing styles are required for different documents or audiences
4. Writes effectively with clarity
Stakeholder Management
1. Actively engages partners and encourages others to build relationships that support DBSA objectives
2. Adapts style to work effectively with partners, building consensus, trust, and respect
3. Delivers objectives by bringing together diverse stakeholders to work effectively in partnerships
Project Management
1. Demonstrates a practical knowledge of project management principles and techniques
2. Plans, defines, and manages projects within a department or area
3. Identifies resources required and their appropriate role and skills
4. Assists in the management of projects where the objectives, milestones and time scales have been defined
Data Collection and Analysis
1. Based on knowledge of the reasons behind the analysis, can define the most appropriate means of data collection
2. Can develop formats for data collection
3. Can define the most appropriate internal and external data/information sources
4. Identifies key facts in an array of data, recognises when pertinent facts are incorrect, missing, or require supplementation or verification
5. Breaks down data into component parts to understand the nature and relationship of the parts
6. Has a broad knowledge of statistical data-handling techniques
7. Can undertake more comprehensive analysis of data/information but is not required to draw conclusions
Knowledge Management
1. Identifies, develops, and articulates KM strategies that will add value to the organisation
2. Engages with thought leaders within and outside the organisation to identify the value of knowledge and information to the organisation and develop a knowledge-based vision
3. Ensures that KM strategies are embedded within corporate strategies and key business processes
4. Fosters a knowledge and information rich culture and ensures that KM competencies are recognised as core competencies of the organisation to develop individual and organisational capability
5. Fosters the development of appropriate knowledge and information assets and the adoption of effective KM processes, tools, and standards
Planning & Organising
1. Able to organise, prioritise and, where applicable, delegate work activities to efficiently accomplish tasks and meet objectives
2. Effectively uses advanced time management processes to deal with high workload and tight deadlines.
3. Organises, prioritises and schedules tasks so they can be performed within budget and with the efficient use of time and resources.
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English 
FRENCH
