| JOB NAME |
ICT Infrastructure Specialist [Midrand]
POSTED BY: Development Bank of Southern Africa
REF:DBSA 232
Date Published:Thursday, July 14, 2022
Date of Expiration:Tuesday, January 10, 2023 EXPIRED
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| LOCATION OF THIS JOB |
 South Africa | MIDRAND in South Africa |
| INDUSTRY |
| DEVELOPMENT FINANCE INSTITUTIONS
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| JOB TYPE |
| Full-Time |
| MAIN JOB DESCRIPTION |
Closing Date 2022/07/23
Reference Number DBS220210-1
Job Title ICT Infrastructure Specialist [Midrand]
Job Grade 16
Job Type Classification Permanent
Location - Town / City Midrand
Location - Province Gauteng
Location - Country South Africa
JOB DESCRIPTION
The role of the Infrastructure Specialist is to ensure that the Banks’ Information Communication and Technology infrastructure services are available in line with the Service Level Agreement between the Information Communication and Technology Unit and business.
KEY RESPONSIBILITIES
1. Contribute to the formulation of Request for Proposals, Service Level Agreements, Service Catalogue,
2. Information Communication and Technology Policies, Architecture and Strategy documents.
3. Contribute to the development and review of the Service level Agreements between the Information
4. Communication and Technology Unit and business including third parties on behalf of the Bank
5. Research tools that aid to maintain the smooth operations of the Information Communication and Technology infrastructure services.
6. Planning and scheduling of infrastructure projects impacting the Bank
7. Research, recommend and implement Information Communication and Technology security policies
8. Contribute to the formation and deployment of Disaster Recovery policies and guidelines
9. Ensure compliance to change management processes and policies
10. Develop and maintain professional relationships with team members, management and service providers
11. Design, deploy and manage the patch management solution
12. Define tools that aid to monitor infrastructure components
13. Design, review and deployment of Information Communication and Technology infrastructure components
14. Make use of collaboration tools to execute and monitor projects and manage Information Communication and Technology infrastructure resources
15. Engage in knowledge transfer initiatives with Information Communication and Technology Infrastructure staff members
16. Recommend Information Communication and Technology Infrastructure service improvement and optimization plans.
17. Signs off installation completion reports and service delivery completion notices, by confirming the actual delivery and value derived.
18. Prepare regular reports to management for the analysis and review of services
19. Provide specialist Information Communication and Technology input into strategic projects
20. Identification and scheduling of appropriate down time for maintenance and upgrades
21. Formulation and evaluation of all installation standards, methodologies and processes
22. Provide telephonic and remote assistance to Information Communication and Technology Infrastructure and Information Communication and Technology Services team members
23. Must be prepared to be on standby and serve as an escalation point for the Information Communication and Technology Unit
24. Develop, promote and implement innovative cost saving Information Communication and Technology solutions.
25. Provide expert input into procurement motivation and decisions
26. Monitor services delivered against the cost and monitor amounts charged against delivered services
27. Maximise the performance, availability and capacity of the IT infrastructure
Key Internal Liaison Relationships
Key Interfaces
1. DBSA Staff.
2. DBSA key stakeholders.
3. All Divisions.
Key Internal Liaison Relationships
1. DBSA Suppliers.
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| REQUIREMENTS FOR THIS JOB |
EXPERTISE & TECHNICAL COMPETENCIES
Minimum
1) A degree/diploma in IT or 7 years ICT infrastructure planning, design and implementation experience.
2) Information Technology Infrastructure Library (ITIL) Foundation certification
3) Microsoft Certified IT Professional (MCITP): Server Administrator
4) Minimum 7 years’ experience working in a and Microsoft Systems Administration environment
5) Minimum 3 years’ experience deploying server and storage infrastructure components
Skills & Ability
1) Advanced knowledge of the design, implementation and management of Microsoft Active Directory
2) environment, and Microsoft System Center environments
3) Expert knowledge of voice over internet protocol (VoIP) infrastructures,virtualization environments and wireless network environments
4) Ability to map and provide complex Information Communication and Technology solutions and advice in relation to the Banks’ strategy
5) Sound knowledge of Microsoft Operations Framework (MOF) practices
6) Experience of running a disaster recovery environment
7) Sound knowledge of Backup/restore technologies such as Veeam
8) Manage the MS WSUS environment for the deployment of patched and security fixes
9) Working knowledge of MS Office Professional and a basic knowledge of financial processes
10) Manage Microsoft Azure subscriptions and resources
11) Implement and manage storage
12) Deploy and manage virtual machines (VMs)
13) Configure and manage virtual networks
14) Manage identities within the MS Azure environment
TECHNICAL COMPETENCIES
Planning & Organizing
1) Is relied on to help others plan and organise their workload.
2) Effectively uses advanced time management processes to deal with high workload and tight deadlines.
3) Organises, prioritises and schedules tasks so they can be performed within budget and with the efficient use of time and resources.
4) Achieves goals in a timely manner, despite obstacles encountered, by organising, reprioritising and re-planning
Negotiation Skills
1) Understands and can apply basic negotiating skills and techniques, e.g. obtaining a full understanding of the other party's agenda and needs before disclosing own perspectives.
2) Possesses an understanding of various unspoken communications from other parties and can decipher hidden agendas.
3) Is able to successfully conclude negotiations which require the development of an emotional as well as factual argument.
4) Is able to develop mutually-beneficial potential solutions.
Written Communication
1) Understands that different writing styles are required for different documents or audiences.
2) Write effective correspondence, prepares questions and reports, statements of circumstance and briefing notes.
3) Reviews others’ documents for clarity and impact.
4) Has a solid mastery of writing principles such as grammar, sentence construction etc.
REQUIRED PERSONAL ATTRIBUTES
BEHAVIOURAL COMPETENCIES
Customer Service Orientation
1) Tries to understand the underlying needs of customers and matches these needs to available or customized products and services.
2) Adapts processes and procedures to meet on-going customer needs.
3) Utilises the feedback received by customers, in order to develop new and/or improve existing services/ products that relate to their on-going needs.
4) Thinks of new ways to align DBSA’s offerings with future customer needs.
Self-awareness and Self Control
1) Withholds effects of strong emotions in difficult situations.
2) Keeps functioning or responds constructively despite stress.
3) May apply special techniques or plan ahead of time to manage emotions or stress.
Strategic and Innovative Thinking
1) Experiments with new approaches, tests scenarios, questions assumptions and challenges conventional thinking.
2) Creates new concepts that are not obvious to others, leveraging internal and external sources of information, to build incremental revenue and growth opportunities.
Driving delivery of results
1) Sets challenging goals that will have a significant impact on the business or support the organizational strategy.
2) Commits significant resources and/or time to ensure that challenging goals are achieved, while also taking action to mitigate risk.
Teamwork & Cooperation
1) Acts to promote a friendly climate and good morale, and resolves conflicts.
2) Creates opportunities for cross-functional working.
3) Encourages others to network outside of their own team/department and learn from their experience.
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English 
FRENCH
