| JOB NAME |
IT Support Technician [Centurion]
POSTED BY: Development Bank of Southern Africa
REF:DBSA 293
Date Published:Thursday, April 27, 2023
Date of Expiration:Tuesday, October 24, 2023 EXPIRED
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| LOCATION OF THIS JOB |
 South Africa | CENTURION in South Africa |
| INDUSTRY |
| DEVELOPMENT FINANCE INSTITUTIONS
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| JOB TYPE |
| Contract |
| MAIN JOB DESCRIPTION |
Closing Date 2023/05/11
Reference Number DBS230426-1
Job Title IT Support Technician [Centurion]
Job Grade 13
Job Type Classification Contract
Location - Town / City Centurion
Location - Province Gauteng
Location - Country South Africa
JOB DESCRIPTION
1. This role entails providing effective technical support to end users by maintaining, installing, configuring and repairing computer systems and other technologies in the business.
2. The incumbent will ensure relevant accurate record-keeping of IT related tasks, assets and procedures while maintaining an excellent customer service oriented approach to all tasks. This is a contract position for 3 years.
KEY RESPONSIBILITIES
1. To assist all users with any logged IT related incident when called upon
2. To diagnose and resolve software and hardware incidents, including operating systems (Windows)
3. Analyse and Assess the information
4. Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
5. Accurately record, update and document requests using the IT service desk system
6. Accurately record, update and document asset management changes
7. To create, maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient
8. Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels of the organisation.
9. Continuously update users on progress of logged tickets until resolution.
10. Apply knowledge of organisation systems, structures, policies and procedures to achieve results.
11. Demonstrate initiative in follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
12. Provide appropriate resolution for tasks or deadlines not met.
13. Act in a customer centric manner.
14. Maintain a positive attitude and respond openly to feedback
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| REQUIREMENTS FOR THIS JOB |
EXPERTISE & TECHNICAL COMPETENCIES
Qualification:
1. MCSA or equivalent
2. CompTIA A+ Hardware & Software
3. CompTIA N+ Networking is advantageous
4. ITIL Foundations certificate is advantageous
Experience:
1. 3 years Helpdesk/IT Administrator experience with technical support and troubleshooting abilities
2. Experience with DHCP, LAN/WAN and Endpoint Management
3. Good working knowledge of Windows 7/8/10/11, Windows Server 2008/2012/2016/2019, active directory
4. Must have excellent people, telephonic and written communication skills.
REQUIRED PERSONAL ATTRIBUTES
1. Excellent IT Skills and computer literacy
2. Ability to communicate effectively with people in a professional manner, face to face, on the phone and in writing.
3. Ability to demonstrate practical troubleshooting and problem analysis techniques
4. Excellent knowledge of customer service best practice.
5. Ability to prioritise, manage and perform under pressure to meet Service Level Agreements
6. Strong verbal and written skills
7. Problem Solving skills
8. Excellence Orientation
9. Investigative Orientation
10. Customer Responsiveness
11. Planning and Prioritising
12. Attention to detail
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