EXPERTISE & TECHNICAL COMPETENCIES
Minimum Requirements
1. Matric
2. Grade ‘A, B or C’ PSIRA (Private Security Industry Regulating Authority) security officers certificate
3. 3-5 years’ experience as a security officer.
Skills and Abilities
1. Experience with PSIRA regulations and qualifications.
2. Working Knowledge and experience of the Occupational Health and Safety (OHS) Act No. 85 of 1993 and regulations as amended.
3. Experience with Access Control Security Systems and Procedures.
4. Basic knowledge of MS Word, Outlook, Excel.
Technical
Written Communication
1. Understands that different writing styles are required for different documents or audiences.
2. Write effective correspondence, prepares questions and reports, statements of circumstance and briefing notes.
3. Has a solid mastery of writing principles such as grammar, sentence construction etc.
Verbal Communication
1. Able to explain simple procedures or instructions to others, in a clear way.
2. Uses limited range of words to meet simple spoken needs.
Computer Literacy
1. Is aware of the organisation policies related to use of computers, and other technology.
2. Applies the basic functionality of common software, such as word processing systems, to complete assigned tasks.
3. Generally knows how to use and maintain own office / workplace equipment.
Detail Orientation
1. Identifies main concepts and ideas when reading simple, straightforward documents.
2. Reviews own work for accuracy and completeness.
3. Spots inconsistencies or discrepancies that indicate problem with quality of work.
4. Verifies assumptions and information before accepting the solutions, considering applicable precedents.
Planning & Organising
1. Plans his or her daily work effectively; area; needs more application experience or practice if the required planning is more extensive.
2. Independently plans and organises own routine work.
Integrity
1. Takes pride in being trustworthy, serves all equally , respects others and embraces diversity.
2. Is honest in all relations (internal/external relations).
REQUIRED PERSONAL ATTRIBUTES
Behavioural Competencies
Achievement Orientation
1. Delivers work on time and quality and follows through on agreed commitments.
2. Views new work experiences as an opportunity for growth.
3. Reacts immediately to overcome setbacks or/and obstacles in order to meet goals.
4. Recognises and acts upon current opportunities.
Attention to Detail
1. Double-checks the accuracy of information or work.
2. Ensures that the work produced doesn’t contain any errors.
Customer Service Orientation
1. Makes self fully available, especially when the customer is going through a critical period.
2. Requests on-going feedback from customers and takes action in response to it; manages to retain and capitalize on existing customers.
3. Takes the “extra step” to resolve customer issues appropriately, even in the case where they do not fall under own area of responsibility.
4. Is aware of the level of service offered by the competition and provides more for customers than they expect.
Self-Awareness & Self-Control
1. Feels strong emotions in the course of a conversation or other task, such as anger, extreme frustration, or high stress;
2. Holds the emotions back, and continues to act calmly.
3. Ignores angering actions and continues a conversation or task.
4. May leave temporarily to withhold emotions, then return immediately to continue.
Teamwork & Cooperation
1. Values and utilises the expertise of colleagues, asking for ideas and input and collaborates to form decisions and plans.
2. Willingly learns from others.
3. Creates opportunities for knowledge and expertise sharing between all members of the team.
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