Closing Date 2025/02/06
Reference Number DBS240923-1
Job Grade 15
Job Type Classification Permanent
Location - Town / City Midrand
Location - Province Gauteng
Location - Country South Africa
JOB DESCRIPTION
1. The Security Supervisor is responsible for assessing security risks and threats to the organisation and implementing operational methods and processes that mitigate physical security services; i.e. guarding, patrolling, regulating all access and egress, concierge service to the DBSA and the provision of VIP protection services as and when required.
2. The Supervisor is responsible for analysing multiple intelligence, information and data sources and escalating according to security protocols.
3. Coordinate the implementation of physical guarding, security control and security system and operational methods to ensure that the Bank is safe and secure for employees, visitors and physical property and assets.
KEY RESPONSIBILITIES
Physical Security Operations
1. Provide input to the interpretation of legislation for compliance review of the physical security operational plan for physical security and services.
2. Supervise, deploy and optimise the physical security service in line with legislation and the relevant DBSA business and security policies, procedures and processes.
3. Collaborate in the development of security standing operating procedures with particular regard to those related to physical security services.
4. Conduct security risk assessments and business impact analysis to determine the level and type of physical security needed for the DBSA.
5. Engage with business units in the identification of physical security risks for property & maintenance, business continuity, emergency management and risk management
6. Monitor and analyse trends and advise security management of security threats/concerns and recommend solutions.
7. Protect the DBSA from acts of vandalism, theft and intrusion by supervising physical guarding and patrolling.
8. Collaborate with security awareness throughout the DBSA to ensure a secure workplace.
9. Ensure that all physical security incidents are investigated, to determine the root cause and implement remedial actions to prevent recurrence of incidents.
10. Keep abreast of physical security industry trends, current security issues and security technology and update security management on risks and threats that could impact the DBSA.
11. Manage access and concierge services at the Welcome Centre and Vulindlela Academy to ensure that all visitors and delegates are safe and secure.
12. Manage staff, visitors and parking access and ensure this access is secured.
13. Manage and provide appropriate security arrangements for DBSA VIP guests, i.e. Ministers, Heads of State, etc.
14. Review physical security service processes to ensure compliance with the statutory minimum-security standards including the DBSA security procedures and processes.
15. Ensure that all DBSA staff and security staff are properly trained in emergency procedures and maintain an ongoing training/ retraining program to ensure that all staff are familiar with procedures at all times
Security Intelligence and Data Management
1. Operate and maintain the security control centre as the DBSA security and emergency management logistics hub in line with legislation and the relevant DBSA business and security policies, procedures and processes.
2. Provide inputs in risk assessments and business impact analysis to determine the level and type of security required by the DBSA and prepare business cases to acquire and implement solutions where necessary.
3. Monitor trends and provide analysis to security management and recommend solutions.
4. Actively and proactively adapt and focus security systems and operations to mitigate and/ or eliminate risk as an outcome of risk assessments.
5. Actively utilise intelligence, information and data analytics techniques and tools to proactively position available resources and systems to protect the DBSA.
6. Keep abreast of knowledge and competencies for security systems and industry standards to continuously improve and avert security issues.
7. Update and configure security systems such as access management, CCTV, patrol, information databases, security forensic analysis tools and incident management.
Security Breaches/Investigations
1. Investigate, prepare reports and follow up action/s and recommendations for all physical security service encounters, interruptions and breaches.
2. Report all physical security service encounters, interruptions and breaches to the Security Manager.
3. Collaborate on operationalising appropriate response action of any panic alarm/ CCTV/ access incident or fault reporting with the control centre and the security management to proactively identify incidents and implement optimal preventative and corrective measures.
4. Provide monthly reports of consolidated data extracts from all data sources, inclusive of analysis and actions taken.
5. Identify, evaluate and minimise alarms and situational/ operational risks within the DBSA campus and environment.
6. Collate, validate and ensure compliance of all data associated with security breaches and procedural/ process violations.
7. Compile dossier/s to determine root cause, implement and validate remedial actions to prevent reoccurrence
Emergency Management and Disaster Recovery
1. Participate in the support service roles as defined and formalised during any incidents and emergencies.
2. Collaborate to ensure that all business recovery/contingency plans and/or procedures held within the security control rooms are always kept up to date.
3. Act as a point of contact, 24/7/365 for any emergencies that may occur.
4. Lead physical security incident management according to the prescribed security protocols.
5. Monitor that the appropriate training, renewable certifications and assessments are conducted and renewed for all security staff including for disasters, fire and bomb procedures; use of technical equipment and routine security duties.
Statutory Compliance
1. Collaborate in continuously maintaining a Statutory and DBSA compliant Regulatory framework, by;
1) Routinely reviewing Statutory Acts and PSiRA standard gazette updates
2) Regularly reviewing the DBSA Security Policies and procedures; and
3) Aligning the Security Legal Operational framework accordingly.
4) Ensure that the DBSA maintains full compliance with all legislative acts including the Occupational Health and Safety Act regulations
5) Maintain a good working knowledge of above throughout the physical security staff complement and the DBSA.
Supervision of Security Operations
1. To supervise and provide effective leadership to the security team to ensure that:
1) All security to all on site customers are delivered within the security policy
2) Security Officers are available and appropriately and efficiently allocated to key areas of work and that priorities are always covered adequately.
3) Budgets are properly monitored, controlled and managed to achieve best efficiency, effectiveness and value for money.
4) Collaborate, manage and encourage continuous improvement in the overall skill and mind set of the security complement through mentorship, training, and appropriate education programs.
5) Collaborate, manage and embed security principles of confidentiality, professionalism and client focus and service excellence at all times.
6) Ensure that performance agreements for all the security officers are in place and performance assessments are undertaken regularly and formally within the set DBSA timescale.
7) Performance and attendance issues are addressed and appropriate action taken.
8) Main the Security Operations Manual is up to date for use by all on site security staff to cover duties, individual instructions for each post, attendance, use of security equipment, dress standard, training, etc.
9) Devise rosters (manual/electronic) appropriate for the requirement to take account of separate building and reading room security duties.
10) Ensure that all DBSA staff and security staff are properly trained in emergency procedures and maintain an ongoing training/retraining program in order to ensure that all staff are familiar with procedures at all times.
Key Measures/KPIs
1. Incidence report time in line with agreed timelines and protocols
2. Access Control: number of unauthorised access attempts successfully prevented
3. Incident Reporting Accuracy
4. Customer satisfaction survey/ feedback
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EXPERTISE & TECHNICAL COMPETENCIES
QUALIFICATIONS AND EXPERIENCE:
Minimum Requirements:
1. Grade 12 /Matric.
2. A relevant Security Qualification - PSiRA A Grade.
3. Minimum of 5 years’ experience in the security industry at a supervisory level.
4. Proven team lead/supervisory experience within the security industry and the public sector.
5. Knowledge of the Public Office Security Policy Framework and mandatory requirements.
6. EMS/DMS/BCM experience.
7. Strong knowledge and experience in Security Practices and Methodologies.
8. Strong knowledge and experience in Physical and Control Centre Security Logistic Practices and Methodologies.
9. A sound working knowledge of security best practice and legislation affecting the security role.
Desirable Requirements:
1. A security-related diploma or certification will be advantageous.
2. In-depth knowledge of Compliance Frameworks, in particular PSiRA.
1) Experience in developing and implement effective and high-quality governance/compliance frameworks in accordance with the relevant legislations, regulations, standards and best practise to ensure security and safety risks are identified, managed, remediated and compliance is adhered to.
2) Experience of writing procedures, drafting reports and preparing budgets.
3. Experience in the collaborative development and operational monitoring and management of continuity plans, continuous improvement and performance structures and service excellence.
4. Experience in developing and writing of physical security plans, procedures and training materials
5. Experience of writing topic focused information reports.
6. Strong knowledge of the Security Statutory and Legislative framework.
7. A strong Client and Business focus.
8. Good working knowledge and experience of MS Word/Excel/PowerPoint/MS Outlook and knowledge of electronic security systems
9. Valid driver’s license preferable
10. Experience in working day and night shift (compulsory: incumbent must be able to work shifts
Technical Attributes:
1. Written Communication
1) Understands that different writing styles are required for different documents or audiences.
2) Write effective correspondence, prepares questions and reports, statements of circumstance and briefing notes.
3) Has a solid mastery of writing principles such as grammar, sentence construction etc.
Verbal Communication
1. Able to explain simple procedures or instructions to others, in a clear way.
2. Uses limited range of words to meet simple spoken needs.
Computer Literacy
1. Is aware of the organisation policies related to use of computers, and other technology.
2. Applies the basic functionality of common software, such as word processing systems, to complete assigned tasks.
3. Generally knows how to use and maintain own office / workplace equipment.
Detail Orientation
1. Identifies main concepts and ideas when reading simple, straightforward documents.
2. Reviews own work for accuracy and completeness.
3. Spots inconsistencies or discrepancies that indicate problem with quality of work.
4. Verifies assumptions and information before accepting the solutions, considering applicable precedents.
Planning & Organising
1. Plans his or her daily work effectively; area; needs more application experience or practice if the required planning is more extensive.
2. Independently plans and organises own routine work.
Integrity
1. Takes pride in being trustworthy, serves all equally , respects others and embraces diversity.
2. Is honest in all relations (internal/external relations).
REQUIRED PERSONAL ATTRIBUTES
Behavioural Attributes:
Achievement Orientation
1. Delivers work on time and quality and follows through on agreed commitments.
2. Views new work experiences as an opportunity for growth.
3. Reacts immediately to overcome setbacks or/and obstacles in order to meet goals.
4. Recognises and acts upon current opportunities.
Attention to Detail
1. Double-checks the accuracy of information or work.
2. Ensures that the work produced doesn’t contain any errors.
Customer Service Orientation
1. Makes self fully available, especially when the customer is going through a critical period.
2. Requests on-going feedback from customers and takes action in response to it; manages to retain and capitalize on existing customers.
3. Takes the “extra step” to resolve customer issues appropriately, even in the case where they do not fall under own area of responsibility.
4. Is aware of the level of service offered by the competition and provides more for customers than they expect.
Self-Awareness & Self-Control
1. Feels strong emotions in the course of a conversation or other task, such as anger, extreme frustration, or high stress;
2. Holds the emotions back, and continues to act calmly.
3. Ignores angering actions and continues a conversation or task.
4. May leave temporarily to withhold emotions, then return immediately to continue.
Teamwork & Cooperation
1. Values and utilises the expertise of colleagues, asking for ideas and input and collaborates to form decisions and plans.
2. Willingly learns from others.
3. Creates opportunities for knowledge and expertise sharing between all members of the team.
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