Job Title Business Analyst
Job Grade 15
Job Type Classification Permanent
Location - Town / City Midrand
Location - Province Gauteng
Location - Country South Africa
JOB DESCRIPTION
To function at a proficient level as a liaison among stakeholders to elicit, investigate, analyse, understand, document, communicate and validate requirements for changes to business processes, policies, information and information systems in the context of business challenges and opportunities and to recommend solutions that enable the DBSA (Development Bank of Southern Africa) to achieve its goals as a DFI (Development Finance Institution).
KEY RESPONSIBILITIES
Business Analysis
1. Develops a business analysis work-plan to manage own and team activities, tasks, deliverables and schedule
2. Select appropriate business analysis approach
3. Evaluates project complexity, assumptions, constraints and dependencies
4. Plans requirements approval and change
5. Measures and tracks quality of business analysis work and reports on business analysis measurements
6. Improves business analysis performance by taking preventative and corrective action
7. Complies with and upholds organizational standards
8. Responds to changing organizational priorities
9. Ensures that the collected information links to business objectives and is broken down into measureable requirements
10. Obtains the required approvals on solutions through the capturing of accurate, minimum base requirements and consistently obtains timely stakeholder requirements sign-off
11. Manages changes to requirements in a consistent manner.
12. Systematically organises and traces requirements from business case through to implemented solution by the development and maintenance of the correct traceability level linked to the work effort and expected quality
13. Leverages the uses of traceability to enable impact analysis, manage requirements risk and change
14. Identifies and maintains requirements for reuse through accurate assessment of requirements that will add value to the organization
15. Allocates stakeholder and solution requirements among solution components to maximise business value by assessing trade-offs between options to maximise benefits and minimise cost
Stakeholder management
1. Clearly expresses stakeholder desires and/or current organisational state using a combination of textual formats, models, diagrams and matrices
2. Identifies all stakeholders and determines stakeholder influence and relationship needs
3. Builds and manages stakeholder (internal and external) relationships.
4. Relationships with stakeholders include: Business partners, users, vendors, customers, project team members and management leaders
5. Consistently ensures that requirements are ready for review by stakeholders
6. Develops effective communication plan to meet project and stakeholder needs
7. Identifies and communicates risks and issues that may require changes to plans or scope
8. Ensures appropriate stakeholder’s involvement in information gathering activities
9. Obtains (elicits) required information from stakeholders to design solutions
10. Captures information provided in requirements discovery sessions in a manner that stakeholders understand and can review and validate
11. Accurately translates stakeholder information into solution requirements
12. Validates stakeholder requirements to ensure it matches intended stakeholder needs
13. Manages conflicts and issues to resolution by maintaining consensus among stakeholders on the solution scope and accurately recognises when an issue is a requirements or project issue and escalates appropriately
14. Prepares and presents requirements in an understandable and appropriate format and confirms that stakeholders have a shared understanding of requirements
REQUIRMENTS VALIDATION AND ANALYSIS
1. Assesses the impact on any requirements changes to understand the impact as well as the cost/benefit and risk analysis of the change.
2. Differentiates between strategic and tactical business needs and goals to define achievable objectives and measures
3. Understands overall business architecture, structure, strategy capability gaps, organisational culture, structure and impact on work efforts
4. Facilitates, with strategic guidance, stakeholder idea generation and accurately identifies alternative solutions, assumption and constraints
5. Describes, with strategic guidance, and selects a solution approach from a number of different options and assesses the organisation’s readiness for the proposed approach
6. Defines, with strategic guidance, the new organisational capabilities that the project, iteration or work effort will deliver
7. Determines justification for investing into the proposed solution by collaboratively defining benefits and appropriate success measures
8. Prepares a decision package to effectively present the required solution to facilitate a decision to invest and move forward with the proposed solution
9. Prioritises requirements effectively based on factors including business value, cost to deliver and time constraints and builds stakeholder consensus on requirements prioritisation to ensure analysis and implementation focus on critical requirements
Information management
1. Organises and synthesises large amounts of information provided by stakeholders in understandable views and clearly articulates the relationships between the various requirements and stakeholder needs.
2. Ensures that information captured in different models is consistent and accurate
Facilitates requirements for transition of data, requirements for the transition of “work in progress”, requirements for needed training and facilitates discussions on operational change needs due to new solution being in place
3. Develops acceptance criteria and a plan to evaluate the solutions
4. Facilitates acceptance of the solution and accurately ensures that the solution performs to meet the business requirements
5. Effectively communicates solution impact to stakeholders.
Business Analysis Models
1. Consistently leverages models and specifications to provide insight into opportunities for improvement
2. Effectively uses models as a tool to document requirements and also a tool to aid in elicitation activities
3. Effectively uses formal and informal modeling as appropriate to the audience
4. Accurately identifies and confirms assumptions and constraints
5. Accurately assesses the quality and characteristics of requirements (cohesive, complete, consistent, correct, feasible, modifiable, unambiguous and testable)
6. Iteratively checks work in progress for quality attributes
7. Ensures that all requirements support the delivery of business value, fulfils goals and objectives, and meet stakeholder’s needs
8. Assesses solution proposals and demonstrate which proposal will be most effective
9. Demonstrates understanding of the changes that will occur with the new solution (business area, technical infrastructure, processes and operations)
10. Accurately assesses stakeholder beliefs, attitudes and willingness to adapt to new solution
11. Demonstrates understanding of the forces that support and oppose the change and works to strengthen support
12. Assesses the effect and impact a defect or issue has on the business value of the solution
13. Effectively prioritises defects and issues with the solution
14. Effectively evaluates defects and issues for potential workarounds that are acceptable until they can be addressed
15. Proactively investigates how a solution is actually used after it is deployed and actively seeks to identify how the users have adapted and/or modified the solution and why
16. Validates the previously defined performance metrics for the solution
17. Effectively communicates to stakeholders how the solution is performing in relationship to the business goals and objectives
Key Measures/KPI’s
1. Effectively manage plan and initiate business analysis processes
2. Able to gather business requirements
3. Able to prepare and communicate business requirements
4. Able to conduct enterprise analysis
5. Able to conduct solution assessment and validation
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EXPERTISE & TECHNICAL COMPETENCIES
Minimum Requirements
1. Degree in Information Technology or any relevant degree
2. Minimum 5 years’ experience as a Business Analyst
3. Professional Diploma in Business Analysis or Certification of Competency in Business Analysis (CCBA)Project management qualification
4. Process and Systems Methodology Fundamentals (e.g. SDLC, RAD, 8 Omega (DADVIICI, etc.)
5. Understanding data modelling and database design fundamentals
6. Understanding Information Systems Fundamentals
7. Test and Requirements Management Fundamentals
8. Writing of BRS (Business Requirements Specifications)
9. Writing of FS (Functional Requirements Specifications)
10. Advanced experience in planning and executing UAT (User Acceptance Testing) and RT (Regression Testing)
11. Multiple focus on projects, processes, systems or business areas linking effort to business value
12. Advanced business, product and services knowledge
13. Awareness of technologies ( ARIS, SAP, Microsoft Applications)
Skills & Ability
1. Experience in and understanding of business principles and fundamentals
2. Advanced knowledge and understanding of business process and software applications fundamentals
3. Experience in business and data modeling
4. Experience in dealing with multiple process and systems methodology application
5. Experience in Project Management
6. Thorough understanding of data principles and applications
7. Excellent communication, analytical and problem solving skills with an eye to visualize and design for the future
8. Experience in multiple business area and systems focus with strategic business and industry awareness limited to areas of experience
9. Thorough understanding of business processes and technologies impact within the organization
10. Ability to interact with various specialists internally or externally to drive continuous improvement and innovation
11. Advanced report writing skills (Process reports, specifications and executive summaries)
TECHNICAL COMPETENCIES
Planning & Organizing
1. Is relied on to help others plan and organise their workload.
2. Effectively uses advanced time management processes to deal with high workload and tight deadlines.
3. Organises, prioritises and schedules tasks so they can be performed within budget and with the efficient use of time and resources.
4. Achieves goals in a timely manner, despite obstacles encountered, by organising, reprioritising and re-planning
Negotiation Skills
1. Understands and can apply basic negotiating skills and techniques, e.g. obtaining a full understanding of the other party's agenda and needs before disclosing own perspectives.
2. Possesses an understanding of various unspoken communications from other parties and can decipher hidden agendas.
3. Is able to successfully conclude negotiations which require the development of an emotional as well as factual argument.
4. Is able to develop mutually-beneficial potential solutions.
Written Communication
1. Understands that different writing styles are required for different documents or audiences.
2. Write effective correspondence, prepares questions and reports, statements of circumstance and briefing notes.
3. Reviews others’ documents for clarity and impact.
4. Has a solid mastery of writing principles such as grammar, sentence construction etc.
REQUIRED PERSONAL ATTRIBUTES
BEHAVIOURAL COMPETENCIES
Customer Service Orientation
1. Tries to understand the underlying needs of customers and matches these needs to available or customized products and services.
2. Adapts processes and procedures to meet on-going customer needs.
3. Utilises the feedback received by customers, in order to develop new and/or improve existing services/ products that relate to their on-going needs.
4. Thinks of new ways to align DBSA’s offerings with future customer needs.
Self-awareness and Self Control
1. Withholds effects of strong emotions in difficult situations.
2. Keeps functioning or responds constructively despite stress.
3. May apply special techniques or plan ahead of time to manage emotions or stress.
Strategic and Innovative Thinking
1. Experiments with new approaches, tests scenarios, questions assumptions and challenges conventional thinking.
2. Creates new concepts that are not obvious to others, leveraging internal and external sources of information, to build incremental revenue and growth opportunities.
Driving delivery of results
1. Sets challenging goals that will have a significant impact on the business or support the organisational strategy.
2. Commits significant resources and/or time to ensure that challenging goals are achieved, while also taking action to mitigate risk.
Teamwork & Cooperation
1. Acts to promote a friendly climate and good morale, and resolves conflicts.
2. Creates opportunities for cross-functional working.
3. Encourages others to network outside of their own team/department and learn from their experience.
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