| JOB NAME |
Specialist: Messaging (Midrand)
POSTED BY: Development Bank of Southern Africa
REF:DBSA 136
Date Published:Wednesday, February 24, 2021
Date of Expiration:Monday, August 23, 2021 EXPIRED
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| LOCATION OF THIS JOB |
 South Africa | MIDRAND in South Africa |
| INDUSTRY |
| DEVELOPMENT FINANCE INSTITUTIONS
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| JOB TYPE |
| Full-Time |
| MAIN JOB DESCRIPTION |
Closing Date 2021/03/05
Reference Number DBS210222-1
Job Title Specialist: Messaging (Midrand)
Job Grade 14
Job Type Classification Permanent
Location - Town / City Midrand
Location - Province Gauteng
Location - Country South Africa
JOB DESCRIPTION
1. The Specialist: Messaging is tasked with maintaining the DBSA’s Microsoft Exchange and all AD environments by contributing to designing, implementing, upgrading and monitoring the messaging infrastructure.
2. The role will consist of adjusting, troubleshooting, problem resolution and system administration of the messaging environment.
KEY RESPONSIBILITIES
1. Responsible for Azure Active Directory (AAD), Active Directory (AD), Forefront Identity Manager (FIM), Microsoft Identity Manager (MIM), Group Policy, PowerShell Active Directory (AD), Azure AD's Single Sign on technology, Active Directory Federation Services (ADFS), Active Directory Connect (Client)
2. Ensure the availability of identity synchronization, federation, and MFA services.
3. Ensure proper governance of the Azure AD Tenant, implement IAM security policies, provide monitoring, reporting and audit readiness
4. Manage mail flow topology
5. Plan and implement a hybrid configuration and migration
6. Manage organizational settings for the messaging / AD / ADD environments
7. Ensure proper access management and control for all users and applications with privileged access to the Azure platform.
8. Troubleshooting and resolving access management and provisioning workflow errors.
9. Perform Identity and access management activities.
10. Execute and track security process related activities including User ID management.
11. Implement the defined strategy and roadmap for Identity and Access Management Platform.
12. Responsible for Incident/SR/changes/SIP related to Windows, M365 and Azure platform
13. Responsible for ensuring that the delivery is within the prescribed SLA levels and help in establishing processes for continuous service improvement
14. Research tools that aid to maintain the smooth operations of the Information Communication and Technology infrastructure services relating to messaging and the AD environements
15. Document Information Communication and Technology infrastructure designs and standard operating procedures
16. Ensure compliance to change management processes, policies
17. Adherence and enforcement of the DBSA Information Communication and Technology policies
18. Assists and provides support to the Information Communication and Technology management • Contribute to the review and deployment of Information Communication and Technology infrastructure components
19. Make use of collaboration tools to execute and monitor projects and manage Information Communication and Technology infrastructure resources
20. Recommend Information Communication and Technology Infrastructure service improvement and optimization plans.
21. Provide specialist Information Communication and Technology input into strategic projects
22. Identification and scheduling of appropriate down time for maintenance and upgrades
23. Contribute to the formulation and evaluation of all installation standards, methodologies and processes
24. Provide telephonic and remote assistance to Information Communication and Technology Infrastructure and Information Communication and Technology Services team members
25. Serve as an escalation point for the Information Communication and Technology Operations Unit
26. Manage and maintain the Microsoft Exchange, AD, ADD and related environments, recommend and carry out upgrades
27. Contribute to the maintenance the Disaster Recovery environment with regards to the messaging, AD, ADD and related platforms, recommend and carry out upgrades.
28. Provide periodic reports on critical systems availability and performance to Information Communication and Technology management
29. Continuous monitoring and fine tuning of critical messaging systems
30. Monitor individual projects in relation to the Balance Score Card, ensuring all projects achieve their goal and remain aligned to the goals of the Information Communication and Technology Infrastructure team
31. Support the use of project management by contributing to project teams, completing assigned responsibilities by established milestone dates, and effectively communicating with the project team.
32. Obtains the necessary information from clients and utilises the information for the delivery of service to the client.
33. Collaborative, and team player: Working effectively with team/work group or those outside formal line of authority to accomplish organizational goals
34. Must be prepared to be on standby and serve as an escalation point for the Information Communication and Technology junior staff
35. Use collaboration tools to communicate project progress and updates to clients.
Key Measures/KPI’s
1. Implement; upgrade and monitor messaging, AD, ADD and related environments
2. Good hands-on in managing the FIM, MIM & Access and Identity Management
3. Understanding of the messaging, AD and related platforms and how it enables the delivery of the overall bank’s strategic goals
4. Provide overall messaging support for the entire bank
5. Develop and maintain professional relationships with team members, management and service providers
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| REQUIREMENTS FOR THIS JOB |
EXPERTISE & TECHNICAL COMPETENCIES
1. Degree in Computer Science or IT accredited qualification IT Diploma (NQF 6)
2. Microsoft Certification (MCSE) or Microsoft 365 Certified: Messaging Administrator Associate
3. Minimum 5 years’ hands on experience working as a Microsoft Exchange/Messaging Administrator in a multi-site environment
4. Minimum 5 years managing Microsoft Active Directory environments
5. Minimum 5 years’ hands on experience deploying, migrating and maintaining Microsoft messaging technologies including Azure AD, M365 Messaging, Exchange 2003/2007/2010/2016
6. Minimum 5 years’ experience administering disaster recovery systems
7. Expect knowledge on Windows Active Directory, FIM, MIM, AD, Azure AD and NTFS File System.
8. Must be proficient in PowerShell, APIs, Azure CLM, Modern Web Authentication (including SAML and OAUTH), and Conditional Access and provide automation solutions as value add to business.
9. Must have technical aptitude with hands-on experience in Active Directory, Certificates, Microsoft Teams, Microsoft 365 (M365), Outlook Mail and other MS tools.
10. Understand and practice ITIL and Agile processes
11. Understanding of Microsoft Advanced Threat Protection (ATP) for M365
12. Understanding and work experience with the Local Area and Wide Area Networks advantegeous
REQUIRED PERSONAL ATTRIBUTES
TECHNICAL COMPETENCIES
Planning & Organizing
1. Is relied on to help others plan and organise their workload.
2. Effectively uses advanced time management processes to deal with high workload and tight deadlines.
3. Organises, prioritises and schedules tasks so they can be performed within budget and with the efficient use of time and resources.
4. Achieves goals in a timely manner, despite obstacles encountered, by organising, reprioritising and re-planning
Negotiation Skills
1. Understands and can apply basic negotiating skills and techniques, e.g. obtaining a full understanding of the other party's agenda and needs before disclosing own perspectives.
2. Possesses an understanding of various unspoken communications from other parties and can decipher hidden agendas.
3. Is able to successfully conclude negotiations which require the development of an emotional as well as factual argument.
4. Is able to develop mutually-beneficial potential solutions.
Written Communication
1. Understands that different writing styles are required for different documents or audiences.
2. Write effective correspondence, prepares questions and reports, statements of circumstance and briefing notes.
3. Reviews others’ documents for clarity and impact.
4. Has a solid mastery of writing principles such as grammar, sentence construction etc. IT Support
5. Contacts end-user / customer to follow up on services and/or solutions to ensure that their needs have been correctly and effectively met.
6. Understands issues from the end-user/customer’s perspective.
7. Keeps end-user/customer up-to-date with information and decisions that affect him/her.
8. Monitors services provided to end-user / customer and makes timely adjustments as required.
9. Proposes new, creative and sound alternatives to improve technical services.
10. Uses advanced techniques in solving technical problems.
BEHAVIOURAL COMPETENCIES
Customer Service Orientation
1. Tries to understand the underlying needs of customers and matches these needs to available or customized products and services.
2. Adapts processes and procedures to meet on-going customer needs.
3. Utilises the feedback received by customers, in order to develop new and/or improve existing services/ products that relate to their on-going needs.
4. Thinks of new ways to align DBSA’s offerings with future customer needs.
Self-awareness and Self Control
1. Withholds effects of strong emotions in difficult situations.
2. Keeps functioning or responds constructively despite stress.
3. May apply special techniques or plan ahead of time to manage emotions or stress.
Strategic and Innovative Thinking
1. Experiments with new approaches, tests scenarios, questions assumptions and challenges conventional thinking.
2. Creates new concepts that are not obvious to others, leveraging internal and external sources of information, to build incremental revenue and growth opportunities.
Driving delivery of results
1. Sets challenging goals that will have a significant impact on the business or support the organisational strategy.
2. Commits significant resources and/or time to ensure that challenging goals are achieved, while also taking action to mitigate risk.
Teamwork & Cooperation
1. Acts to promote a friendly climate and good morale, and resolves conflicts.
2. Creates opportunities for cross-functional working.
3. Encourages others to network outside of their own team/department and learn from their experience.
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