Closing Date 2021/09/20
Reference Number DBS210910-3
Job Title Specialist: Networks [Midrand]
Job Grade 15
Job Type Classification Permanent
Location - Town / City Midrand
Location - Province Gauteng
Location - Country South Africa
JOB DESCRIPTION
1. The Specialist: Networks maintains the Development Bank of Southern Africa’s ICT environment by identifying network requirements: designing network infrastructure architectures, installing upgrades and monitoring network performance.
2. The role also manages and maintains optimal network performance to maximize the Development Bank of Southern Africa’s operations and productivity.
KEY RESPONSIBILITIES
Network Infrastructure:
1) Configure security settings or access permissions for groups or individuals.
2) Upgrades network by conferring with vendors; developing, testing, evaluating, and installing enhancements.
3) Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), Cloud Platform Network (e.g. Microsoft Azure), SD-WAN (e.g. SilverPeak), hubs, routers, switches, controllers including interface configuration and routing protocols or related networking equipment.
4) Establishes network by evaluating network performance issues including availability, utilization, throughput, latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network procedures; establishing connections and firewalls, or for disaster recovery purposes.
5) Identify the causes of networking problems, using diagnostic testing software and equipment. Install and configure wireless networking equipment.
6) Install network software, including security or firewall software. Install new hardware or software systems or components, ensuring integration with existing network systems.
7) Maintains network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendor.
8) Test computer software or hardware, using standard diagnostic testing equipment and procedures.
9) Troubleshoot network or connectivity problems for users or user groups.
10) Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.
11) Test repaired items to ensure proper operation.
12) Research tools that aid to maintain the smooth operations of the Information Communication and Technology infrastructure services.
13) Planning and scheduling of network infrastructure projects impacting the Bank.
Network Governance, Compliance and Risk Management:
1) Adherence and enforcement of the Development Bank of Southern Africa ICT policies. Research, develop and promote innovative solutions aligned with the ICT Strategy.
2) Assists and provides support network capabilities to the ICT team and the overall DBSA team. Carry out multiple tasks efficiently without compromising quality.
3) Perform related tasks as and when required.
4) Provide assistance in the planning and implementation of new systems.
5) Provide assistance in testing new equipment and systems.
6) Liaising with relevant 3rd parties towards the resolution of technical issues.
7) Contributing to the execution of the patch/fixes/firmware management solution.
8) Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
9) Plan, coordinate, and implement firmware upgrades to network equipment and ensure network equipment is always up to date.
10) Administer day to day operation of networks and servers, implement Local Area network (LAN), Wi-Fi, Cloud Platform Network (e.g. Microsoft Azure), SD-WAN (e.g. SilverPeak) and Wide Area Network (WAN) maintenance and management procedures.
11) Support the use of project management by contributing to project teams, completing assigned responsibilities by established milestone dates, and effectively communicating with the project team.
12) Secures network by developing network access, monitoring, control, and evaluation; maintaining documentation Back up network data.
13) Research hardware or software products to meet technical networking or security needs. Contribute to the development and review of the Service Level Agreements between the Information Communication and Technology Unit and business including third parties on behalf of the Bank. Collaborate, with team by working effectively with team/workgroup or those outside formal line of authority to accomplish organizational goals.
Reporting and Documentation:
1) Document network support activities. Create or revise user instructions, procedures, or manuals. Create or update technical documentation for network installations or changes to existing installations.
2) Maintain logs of network activity.
3) Run monthly network reports. Document Information Communication and Technology network infrastructure designs and standard operating procedures.
4) Develops, maintains and acts on proactive reporting from the network infrastructure.
5) Creates and maintains Standard Operating Procedures.
Key Measures:
1) Availability of Network infrastructure.
2) Accuracy of proactive and periodic reports.
3) Compliance to change management processes, policies.
4) Minimal findings from vulnerability assessment.
5) Capacity planning. Monthly testing of failover components. Firmware/patches/software upgrades to be at a maximum of N-1.
6) Completion of projects/tasks on time.
7) Maintain knowledge of ICT Infrastructure.
8) Knowledge sharing with Team members.
9) No security breaches.
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EXPERTISE & TECHNICAL COMPETENCIES
Minimum Requirements:
1) A degree/diploma in IT. 5 years network administration experience.
2) Cisco CCNA certification.
Preferably:
1) Information Technology Infrastructure Library (ITIL) Foundation certification. Microsoft Certified IT Professional.
2) Minimum 5 years experience working as a Network administrator in a Cisco environment. Minimum 5 years experience deploying and maintaining network infrastructure components (Firewalls, Routers, Switches, Wireless technologies).
3) Minimum 5 years experience managing Local / Wide Area Networks and Wi-Fi.
4) Minimum 1 year SD-WAN design and configuration experience (e.g. SilverPeak or similar SD-WAN platforms like Cisco Meraki, etc).
5) Minimum 1 year Microsoft Azure Networking design and configuration experience (or similar Cloud Platforms like AWS, Google Cloud, etc.).
Skills & Ability:
1) Experience in the design, implementation and management of network infrastructure solutions. Experience in the design, implementation and management of Microsoft Active Directory environment. Experience in mobile technology infrastructures.
2) Experience in the Information Communication and Technology industry, the mechanics of its operation, and its trends.
3) Ability to support junior Information Communication and Technology members to resolve issues.
4) Experience in and understanding of Network Design Architectures.
5) A sound knowledge of ITIL. Ability to create, read, analyse and interpret technical diagrams and written procedures.
Technical Competencies:
1) Planning & Organizing Is relied on to help others plan and organise their workload.
2) Effectively uses advanced time management processes to deal with high workload and tight deadlines.
3) Organises, prioritises and schedules tasks so they can be performed within budget and with the efficient use of time and resources.
4) Achieves goals in a timely manner, despite obstacles encountered, by organising, reprioritising and re-planning
Negotiation Skills
1) Understands and can apply basic negotiating skills and techniques, e.g. obtaining a full understanding of the other party's agenda and needs before disclosing own perspectives.
2) Possesses an understanding of various unspoken communications from other parties and can decipher hidden agendas.
3) Is able to successfully conclude negotiations which require the development of an emotional as well as factual argument.
4) Is able to develop mutually beneficial potential solutions.
Written Communication
1) Understands that different writing styles are required for different documents or audiences. Write effective correspondence, prepares questions and reports, statements of circumstance and briefing notes.
2) Reviews others’ documents for clarity and impact.
3) Has a solid mastery of writing principles such as grammar, sentence construction etc.
REQUIRED PERSONAL ATTRIBUTES
Customer Service Orientation
1) Tries to understand the underlying needs of customers and matches these needs to available or customized products and services.
2) Adapts processes and procedures to meet on-going customer needs.
3) Utilises the feedback received by customers, in order to develop new and/or improve existing services/ products that relate to their on-going needs.
4) Thinks of new ways to align DBSA’s offerings with future customer needs.
Self-awareness and Self Control
1) Withholds effects of strong emotions in difficult situations.
2) Keeps functioning or responds constructively despite stress.
3) May apply special techniques or plan ahead of time to manage emotions or stress.
Strategic and Innovative Thinking
1) Experiments with new approaches, tests scenarios, questions assumptions and challenges conventional thinking.
2) Creates new concepts that are not obvious to others, leveraging internal and external sources of information, to build incremental revenue and growth opportunities.
Driving delivery of results
1) Sets challenging goals that will have a significant impact on the business or support the organisational strategy.
2) Commits significant resources and/or time to ensure that challenging goals are achieved, while also taking action to mitigate risk.
Teamwork & Cooperation
1) Acts to promote a friendly climate and good morale, and resolves conflicts.
2) Creates opportunities for cross-functional working.
3) Encourages others to network outside of their own team/department and learn from their experience.
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