Closing Date 2021/11/15
Reference Number DBS211008-2
Job Title Implementation Support Specialist (Eastern Cape District Development Model Fixed Term Contract Positions ending 31 March 2025) [Mthatha]
Job Grade 16
Job Type Classification Contract
Location - Town / City Mthatha
Location - Province Eastern Cape
Location - Country South Africa
JOB DESCRIPTION
1. The District Development Model (DDM) is an integrated planning Model for Cooperative Governance & Traditional Affairs (CoGTA) which seeks to be a new integrated, district-based, service delivery approach aimed at fast-tracking service delivery and ensure municipalities are adequately supported and resourced to carry out their mandate. Across the 44 districts and 8 Metropolitans in the country, all developmental initiatives will be viewed through a district level lens; ‘one district, one plan’.
2. DBSA is the programme implementation agency (PIA) responsible for supporting COGTSA in implementing the District Development Model. In line with this PIA role, the DBSA seeks to a appoint an Implementation Support Specialist that will have ownership of implementation project tasks.
3. The Specialist will be required to partner with the DDM District Hub team to ensure delivery of projects / programmes / initiatives, drive strategic client conversations and participate in cross-functional collaboration with clients to ensure successful delivery.
4. This is a hands-on-role which requires strong communication, problem-solving and technical skills
KEY RESPONSIBILITIES
Functions
1. Accountable for working with the District Hub Team to implement initiatives as directed by the District Hub manager. Initiatives are defined, amongst others, as projects / programmes / internal and or special assignments.
2. Work as a part of a team to manage and oversee intergovernmental and district initiatives and provide support on the implementation thereof.
3. Responsible for leading and or supporting multiple projects or initiatives with competing deadlines and challenges.
4. Responsible for the successful outcome of the initiatives and takes responsibility for its success.
5. Facilitate or participate in project tasks such as the project kick-off, site survey, client interaction/collaboration and go live. Head: Programme & Stakeholder Management DDM District Hub Manager Implementation Support Specialist District Hub Manager Implementation Support Specialist 3
6. Lead and/or participate in status engagements with stakeholders, discussing project status, best practices, and progress to complete implementation.
7. Deliver standardised stakeholder engagement, training and change management to ensure the successful adoption of the initiatives.
8. Communicate with stakeholders throughout the implementation process in consultation with the DDM Hub Manager and team.
9. Develop supporting documentation for the implementation process in consultation with the DDM Hub Manager and team.
10. Ensure adherence to the DDM reporting guidelines and toolkits set out by the DDM programme managers and working with the DDM administrators to ensure adequate document control of the project records
11. Coordinates and monitors completion of assigned initiatives, activity plans in the performance management system and manages data collection to track, analyse and evaluate implementation of initiatives.
12. Evaluates initiatives performance, recommends changes and improvements.
13. Develops and monitor initiative budgets and works with Finance, DDM finance management specialist and the DDM Programme Management Office as necessary.
14. Develop and or assist with the preparation of Supply Chain Management documents as assigned.
15. Any other duties, as assigned.
Key Measures/KPIs
1. Successful implementation of assigned initiatives
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EXPERTISE & TECHNICAL COMPETENCIES
Minimum Requirements
1. Relevant B degree in the Built-in-Environment field.
2. Registration as a Professional Project Manager with the SACPCMP is required.
3. Professional registration with the Project Management Institute (PMI) will be an added advantage.
4. Extensive work experience as an implementation support specialist across multiple areas of government (approximately 7 - 10 years).
5. Proven experience of at least 7 – 10 years in leading and supporting the implementation of multiple projects or programmes with competing deadlines and challenges.
6. Strong understanding government planning cycle and processes.
7. Demonstrable track record of working with high level government stakeholders.
8. Good understanding of the PFMA.
9. Comprehensive knowledge of the complex regulatory environments of municipalities, state-owned enterprises and other government entities in South Africa.
10. Demonstrated ability to take personal responsibility for project outcomes to ensure success. 11. Proven exceptional written and verbal communication skills. 4
11. Demonstrated ability collaborate with other teams and lead without direct reporting relationships.
12. Experience in building collaborative relationships with clients and internal contacts
13. Proven ability to work well under pressure in a proactive, agile project-based environment 15. Experience in working with Microsoft Office (Word, Excel, PowerPoint and MS Projects)
Desirable Requirements
Supply chain management and processes.
REQUIRED PERSONAL ATTRIBUTES
Behavioural
Achievement Orientation
1) Delivers work on time and quality and follows through on agreed commitments.
2) Views new work experiences as an opportunity for growth.
3) Reacts immediately to overcome setbacks or/and obstacles in order to meet goals.
4) Recognises and acts upon current opportunities.
Customer Service Orientation
1) Makes self fully available, especially when the customer is going through a critical period.
2) Requests on-going feedback from customers and takes action in response to it; manages to retain and capitalize on existing customers.
3) Takes the “extra step” to resolve customer issues appropriately, even in the case where they do not fall under own area of responsibility.
4) Is aware of the level of service offered by the competition and provides more for customers than they expect.
Attention to Detail
1) Double-checks the accuracy of information or work.
2) Ensures that the work produced doesn’t contain any errors.
Leading and Empowering Others
1) Creates the conditions that enable the team to perform at its best (e.g., setting clear direction, providing appropriate structure, getting the right people, obtain needed resources).
2) Monitors performance against clear standards, and addresses performance issues promptly and takes action to get performance back to desired levels.
3) Proactively asks for feedback on own performance from team members, aiming to become more effective.
4) Ensures tasks are delegated so that team members are empowered to deliver results and develop their capabilities.
Self-awareness and Self Control
1) Feels strong emotions in the course of a conversation or other task, such as anger, extreme frustration, or high stress;
2) Holds the emotions back, and continues to act calmly.
3) Ignores angering actions and continues a conversation or task.
4) May leave temporarily to withhold emotions, then return immediately to continue.
Strategic and Innovative Thinking
1) Recognises opportunities or potential problems, before they become obvious, by seeing the connections in a range of sources of information, including insights from outside DBSA.
2) Restates complex knowledge in a way that makes it easier for others to understand.
3) Experiments with new approaches, tests scenarios, questions assumptions and challenges conventional thinking.
4) Creates new concepts that are not obvious to others, leveraging internal and external sources of information, to build incremental revenue and growth opportunities.
Teamwork & Cooperation
1) Values and utilises the expertise of colleagues, asking for ideas and input and collaborates to form decisions and plans.
2) Willingly learns from others.
3) Creates opportunities for knowledge and expertise sharing between all members of the team.
TECHNICAL
Computer Literacy
1) Demonstrates advanced skills in the use of one or more software tools.
2) Integrates technology and information technology systems with workplace activities in order to resolve operational problems.
3) Provides guidance to others in the effective use of specialised systems or automated equipment. Has enhanced skills in understanding the purpose for, and applying the functionality of, various programs and databases, such as when gathering intelligence.
4) Is a recognised expert in how to use one or more office software products or office tools to significantly enhance the value of own and others’ work.
5) Ensures staff has access to the appropriate technology.
6) Regularly evaluates the appropriateness of technological improvements and workplace tools and products.
Project Management
1) Defines, plans and manages large and/or strategic projects, including those with a high degree of technical complexity, with impacts across the organisation and/or with national implications.
2) Assembles and leads diverse and multi-disciplinary teams, ensuring maximum effective resource utilisation.
3) Successfully manages substantial project budgets and reports directly to senior managers on the progress and results of projects.
4) Identifies complex issues that need escalation and proposes appropriate corrective actions.
Solutions Focused
1) Identifies broad, highly complex problems based on a multitude of factors, many of which are complex and sweeping in nature, difficult to define and often contradictory.
2) Creates procedures to articulate the nature of problems and to identify and weigh alternate solutions.
3) Evaluates the effectiveness of solutions using approaches tailored to the situation.
Business Acumen
1) Takes actions to fit business strategy.
2) Assesses and links short-term tasks in the context of long-term business strategies or perspectives.
3) Reviews own actions against the organisation's strategic plan; includes the big picture when considering possible opportunities or projects or thinks about long-term applications of current activities.
4) Anticipates possible responses to different initiatives.
5) Understands the projected direction of the industry and how changes might impact the organisation.
Planning & Organising
1) Is relied on to help others plan and organise their workload.
2) Uses effectively advance time management processes to deal with high workload and tight deadlines.
3) Organises, prioritises and schedules tasks so they can be performed within budget and with the efficient use of time and resources.
4) Achieves goals in a timely manner, despite obstacles encountered, by organising, reprioritising and re-planning
Presentation Skills
1) Can reinforce key presentation points with examples.
2) Is able to translate technical terminology into language understandable to the audience.
3) Has insight into the audience’s behavior and motivation and responds appropriately and professionally, adapting communication style as appropriate.
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