Location Nairobi, Nairobi
Department Branch Networks
Employment Type Full-Time
Minimum Experience Mid-level
Compensation Kes
Closing 5th August 2024.
PURPOSE
The role holder ensures customer service delivery levels are as per the Bank’s prescribed standard, customer satisfaction and retention.
PRIMARY RESPONSIBILITIES
1. Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications.
2. Preparing audit confirmations, certificate of balance, interest certificate and opinion letters for customers.
3. Ensuring the completion of all Account opening Documentation and following up on deficiencies
4. Facilitating customers’ access to lockers
5. Attending to walk-in customers enquiries on account opening and products so as to maximize conversion of enquiries to sales
6. Responding to all written and oral complaints and enquiries received from customers
7. Handling of internal mail
8. Cross-selling the Bank’s range of products and services to existing and new customers and acquire new active accounts/Business.
9. Ordering of cheque books and cards as per customer specification.
10. Safe custody and management of Cards and cheque books
11. Collection of All service charges as per bank tariff to ensure Nil income leakage.
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