| JOB NAME |
Customer Service Officer [Lagos Island]
POSTED BY: Edge Recruiter Nigeria Limited
REF:ERJ 1121210223
Date Published:Tuesday, December 28, 2021
Date of Expiration:Sunday, June 26, 2022 EXPIRED
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| LOCATION OF THIS JOB |
 Nigeria | LAGOS ISLAND, LAGOS in Nigeria |
| INDUSTRY |
| Financial Services
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| JOB TYPE |
| Full-Time |
| MAIN JOB DESCRIPTION |
JOB INFORMATION
1. Job Opening ID ERJ1939
2. Industry Financial Services
3. Salary N0 - N1;000;000 P/A
4. City Lagos
5. Province Lagos
6. Country Nigeria
7. Postal Code 234
JOB DESCRIPTION
Our client is a key player in the fintech space. They currently have an opening for a Customer Service Officer - Lagos Island.
RESPONSIBILITIES
1. Managing incoming calls and customer service inquiries over the phone, email and on social media platforms.
2. Build sustainable relationships and trust with customer accounts through open, and interactive communication and assessing customers’ needs to achieve satisfaction
3. Provide accurate, valid and complete information by using the right methods/tools
4. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. These will be done through phone calls, emails and social media.
5. Keep records of customer interactions, process customer accounts and file documents
6. Follow communication procedures, guidelines and policies and Take the extra mile to engage customers
7. Answers questions from and provides information to customer on the companies services.
8. Resolves order complaints by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
9. Interact with customers via social media and phone calls and emails.
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| REQUIREMENTS FOR THIS JOB |
1. 1-2 years proven customer service/support experience
2. Ability to remain professional, calm and courteous with customers at all times.
3. Understand how to engage customers and ask the right questions.
4. Excellent Verbal and written communication skills
5. Strong phone contact handling skills and active listening
6. Customer orientation and ability to adapt/respond to different types of characters
7. A fast learner with ability to multi-task, prioritize, and manage time effectively
8. Social Media Savvy
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English 
FRENCH
