| JOB NAME |
Customer Service Officer [Kariakoo Branch · Dar es Salaam, Ilala]
POSTED BY: Orient Bank Uganda
REF:ORIENT 43
Date Published:Tuesday, December 13, 2022
Date of Expiration:Sunday, June 11, 2023 EXPIRED
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| LOCATION OF THIS JOB |
 Tanzania | KARIAKOO BRANCH · DAR ES SALAAM, ILALA in Tanzania |
| INDUSTRY |
| Financial Services
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| JOB TYPE |
| Full-Time |
| MAIN JOB DESCRIPTION |
Location Dar es Salaam, Ilala
Department Kariakoo Branch
Employment Type Full-Time
Minimum Experience Mid-level
JOB PURPOSE
Perform customer service delivery activities at branch level to ensure customer satisfaction and customer retention.
KEY RESPONSIBILITIES/TASKS
Customer Management:
1. Guide the customer in completing Bank’s standardised forms e.g. account opening and closing forms etc. and submitting them for processing
2. Process and input customer instructions in line with Bank’s policies and procedures
3. Receive customer queries and complaints, record and ensure timely resolution
Operations:
1. Receive and process all customer remittance instructions for processing at head office such as Telegraphic Transfer (TT) and Tanzania inter-Bank Settlement System (TISS)
2. Inform and cross-sell the Bank’s range of products and services to customers.
3. Prepare balance confirmation letters as required
4. Receive written communication from customers and other regulatory authorities
Reporting:
Prepare and review required reports for submission to head office
Records Management:
Act as custodian of assigned branch stocks, cards, cheque books, pin mailers as may be assigned and ensuring destruction of the same as per procedure
Risk Management:
1. Ensure effective adoption and utilization of risk management tools
2. Inform the immediate supervisor of newly identified risks in existing work for mitigation and management purposes
3. Drive remediation of risk management exceptions identified during audit or risk reviews
4. Promote risk management culture
Administration:
1. Manage and monitor the branches e.g. cleanliness maintenance, stationaries and board rate screen etc.
2. Perform any other duties as may be assigned by the immediate supervisor from time to time
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| REQUIREMENTS FOR THIS JOB |
SKILLS, KNOWLEDGE AND ABILITIES
1. Negotiation skills
2. Knowledge of Microsoft Applications
3. Knowledge on various banking products
4. Communication Skills
5. Problem Solving Skills
6. Interpersonal Skills
ACADEMIC / PROFESSIONAL QUALIFICATIONS
Bachelor’s degree in Business Management or any other related field
WORK EXPERIENCE REQUIRED
A minimum of 2 years experience on the same role
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English 
FRENCH
