| JOB NAME |
Collections Officer Business, -Premium and Personal Segments Credit · [Nairobi, Nairobi]
POSTED BY: Orient Bank Uganda
REF:ORIENT 104
Date Published:Friday, May 5, 2023
Date of Expiration:Wednesday, November 1, 2023 EXPIRED
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| LOCATION OF THIS JOB |
 Kenya | NAIROBI in Kenya |
| INDUSTRY |
| Financial Services
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| JOB TYPE |
| Full-Time |
| MAIN JOB DESCRIPTION |
Location Nairobi, Nairobi
Department Credit
Employment Type Full-Time
Minimum Experience Mid-level
PURPOSE OF ROLE
This role is responsible for managing the Bank’s delinquent accounts, through the maintenance of accurate records, provision of customer service and the monitoring of payment plans.
PRIMARY RESPONSIBILITIES:
1. Monitor allocated accounts daily and institute timely corrective measures to avoid delinquency.
2. Regular contacting of clients in default through calls, emails, and other collections channels to ensure repayments are received.
3. Ensure set collections targets and flow rates are met.
4. Analyze paid up debts and recommend closure of the accounts especially small balances accounts.
5. Develop, implement, and review strategies and methodologies to reduce volume of past due accounts and write offs.
6. Highlight any credit failures as first level of contact with these issues to provide lessons learnt to improve the credit approval process.
7. Liaise directly with clients, third parties and colleagues in departments to maximize collections performance whilst also ensuring good client outcomes.
8. Provide regular Collection trends and achievement reports. Review periodic reports presented to various committees.
9. Monitor OD limits and ensuring that expired limits are renewed on time.
10. Conduct regular review and feedback to improve the collection system on loan origination system (LOS).
11. Liaise and manage of external debt collectors.
12. Prepare and send notifications to customers.
13. Maintain updated knowledge of all banking policies and procedures.
14. Assist with departmental audits and trainings.
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| REQUIREMENTS FOR THIS JOB |
PERSON SPECIFICATIONS
1. At least 3 years’ relevant experience in Collections.
2. Bachelor’s degree in a Business-related field from a recognized Institution.
3. General understanding of Banking Act and CBK Prudential guidelines.
4. Ability to write complex letters, comprehensive reports and to perform complex calculations.
5. Excellent problem solving and decision-making skills.
6. Good time management and exceptional customer service.
7. Knowledge of high-volume collections, and collection procedures and practices.
8. High attention to detail and excellent organizational skills.
9. Strong Negotiation skills.
HOW TO APPLY
If you believe you meet the above requirements log onto our www.imbankgroup.com/ke and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 4th May 2023.
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English 
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