Closing Date 2023/07/27
Reference Number LAN230713-1
Job Title Technician: IT (Desktop Support) [Centurion]
Division Finance and Treasury and IT
Unit Finance Treasury & IT
Job Type Classification Permanent
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Centurion
JOB ADVERT SUMMARY
The Land and Agricultural Development Bank of South Africa (Land Bank) is South Africa’s only specialist agricultural bank established in 1912, the bank’s sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance land, equipment, improve assets and obtain production credit. The Land Bank provides financial services that have moved with the times and continues to provide services to agri-business and constantly reviews its offerings to ensure that they match the needs of an industry. As change has swept across the sector in South Africa the socio-economic makeup of agriculture has altered, bringing new entrants from historically disadvantaged backgrounds on to the land, these new farmers, facing the challenges of establishing sustainable agribusinesses across the agricultural value chain, Land Bank has been a commercial lifeline offering appropriately designed financial products that facilitate personal and commercial viability in a sector that is vital to the sustainability of South Africa and its people.
MAIN PURPOSE OF THE JOB
1. Responsible for providing desktop support to all IT end-users. This 1st line support involves resolving or escalating to the correct personnel, all end-user IT problems related to desktop, telephony, network, printing, application support and communications equipment.
2. The movement of any IT assets is to be documented appropriately
Identity & Access Management:
Administer and maintain identity and access management across all applications. Provide Help Desk support to users.
First Line Support:
Perform 1st line Help desk support for queries related to all applications, data, networks, security, infrastructure and telephony
Walk In Support:
Perform 1st line walk in support for queries related to all applications, data, networks, security, infrastructure and telephony
KEY PERFORMANCE AREAS
Provide End User Support, Trouble Shooting and PC Maintenance
1. Attend to end user calls for desktop PC, telephone, network, business applications and printer maintenance that have been logged via the service desk.
2. Escalate problem tickets to the right person in case of complex problems.
3. Setup, configure and install end user desktop equipment, cabling and business applications
4. Manage customer expectations and build strong internal relationships with end users
Performance optimisation
1. Assist Senior Service Desk Representatives with the identification and documentation of fixes to common and recurring problems
2. Identify opportunities for improvements to processes and procedures in IT and make recommendations accordingly
3. Respond to and log incoming calls on the HEAT Helpdesk System during peak periods
Document Management
1. Obtain the relevant source documentation and process requests in accordance with approved procedures
2. Electronically file all access request documentation and IT asset issue forms (X3 and associated forms)
3. Record any movement of IT related assets and communicate to the Asset Controller (Finance) in a timely manner.
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