| JOB NAME |
Front Desk Officer [Lagos]
POSTED BY: Mctimothy Consulting
REF:MCTA 2003
Date Published:Monday, July 15, 2024
Date of Expiration:Saturday, January 11, 2025
RECOMMEND THIS JOB ON FACEBOOK
|
|
|
| LOCATION OF THIS JOB |
 Nigeria | LAGOS in Nigeria |
| INDUSTRY |
| Hospitality
|
| JOB TYPE |
| Full-Time |
| MAIN JOB DESCRIPTION |
JOB OVERVIEW
Date Posted June 4, 2024
Location Lagos
Expiration date July 31, 2024
Experience 2 Year
Gender Both
Qualification Associate Degree
Career Level Officer
JOB DESCRIPTION
Our Client, a fast-growing restaurant and food outlet with a wide array of menus ranging from the African cuisine to continental dishes served deliciously to her amiable customers is looking to hire a Restaurant Manager who will lead all aspects of her business, deliver a high-quality menu and motivate our staff to provide excellent customer service.
JOB DESCRIPTION:
1. Coordinate daily front of the house and back of the house restaurant operations
2. Deliver superior service and maximize customer satisfaction
3. Respond efficiently and accurately to customer complaints
4. Regularly review product quality and research new vendors
5. Organize and supervise shifts
6. Appraise staff performance and provide feedback to improve productivity
7. Estimate future needs for goods, kitchen utensils and cleaning products
8. Ensure compliance with sanitation and safety regulations
9. Manage restaurant’s good image and suggest ways to improve it
10. Control operational costs and identify measures to cut waste
11. Create detailed reports on weekly, monthly and annual revenues and expenses
12. Promote the brand in the local community through word-of-mouth and restaurant events
13. Recommend ways to reach a broader audience (e.g. discounts and social media ads)
14. Train new and current employees on proper customer service practices
15. Implement policies and protocols that will maintain future restaurant operations
|
| REQUIREMENTS FOR THIS JOB |
1. At least 4-5years of proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
2. Proven customer service experience as a Manager
3. Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
4. Familiarity with restaurant management software
5. Strong leadership, motivational and people skills
6. Acute financial management skills
|
|
English 
FRENCH
