| JOB NAME |
Procurement Systems Officer [Midrand]
POSTED BY: Development Bank of Southern Africa
REF:DBSA 2032
Date Published:Thursday, August 15, 2024
Date of Expiration:Tuesday, February 11, 2025
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| LOCATION OF THIS JOB |
 South Africa | MIDRAND in South Africa |
| INDUSTRY |
| DEVELOPMENT FINANCE INSTITUTIONS
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| JOB TYPE |
| Full-Time |
| MAIN JOB DESCRIPTION |
Closing Date 2024/08/25
Reference Number DBS230807-3
Job Grade 15
Job Type Classification Permanent
Location - Town / City Midrand
Location - Province Gauteng
Location - Country South Africa
JOB DESCRIPTION
Develop, implement and maintain procurement systems and provide systems support to user to optimise operational efficiency such as resolving technical issues, maintaining hardware and software installations, and improving IT systems.
KEY RESPONSIBILITIES
System Improvement
1. Work closely with IT and SCM operations to build and improve SCM process models, systems and applications that enable fully automated SCM processes and procedures.
2. Develop technical specifications for the configuration of system workflows, customised reports and business processes to ensure seamless processing of procurement requests and approvals.
3. Facilitate User Acceptance Testing for all procurement systems to ensure that systems meet the user requirements and development specifications.
4. Work with IT and service providers to implement changes or upgrades to procurement systems.
Systems Support and Maintenance
1. Provide first line technical system support and maintenance for all SCM systems and applications.
2. Manage system incidents, troubleshoot system errors and provide solutions to solve end-user technical issues and implement systems amendments as required.
3. Administer and maintain procurement systems and applications in line with applicable processes and procedures to avoid audit queries and findings.
4. Verify that continuous system backups are run and report all faults to ensure minimised impact of system failure, data-corruption or other loss of information.
5. Log incidents and change requests and implement system changes as required within the turn-around times.
6. Provide inputs to systems training manual development and provide training to end-users on new systems and changes to existing systems.
Key measurements of outputs
1. Timeous and effective of IT Support provided to the SCM team and end-users
2. Efficiency of procurement systems.
3. Management of client relationships and key stakeholders.
4. Management of system
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| REQUIREMENTS FOR THIS JOB |
EXPERTISE & TECHNICAL COMPETENCIES
Minimum Requirements
1. Bachelor’s degree in information technology/Computer Science/Information Systems or equivalent
2. A minimum of 5 years’ experience in Information Technology of which 3-4 years in Technical Support and Helpdesk experience
3. Demonstrated ability to recognise and resolve system related problems; work independently and make necessary decisions throughout the systems process within the bank’s guidelines.
4. Experience and knowledge of computer hardware, software.
5. Proven ability to determine IT needs and train end-users.
6. Experience in documenting processes and monitoring performance metrics.
7. Demonstrated knowledge of database maintenance and implementation of ICT policies.
8. Proven ability to keep up with technical innovation and trends in IT support.
9. Knowledge and capability experience of System Development Life Cycle
10. Understands Internet, Intranet, Extranet and client/server architectures
Desirable Requirements
1. Proficient in writing fine-tuned SQL queries, stored procedures (e.g., PL/SQL code) and working with data in relational databases like SQL Server, MySQL etc.
TECHNICAL COMPETENCIES
Solutions Focused
1. Identifies optimal solutions based on weighing the advantages and disadvantages of alternative approaches.
2. After implementation, evaluates the effectiveness and efficiency of solutions.
Detail Orientation
1. Reviews all relevant information or aspects of a situation before taking action or making a decision.
2. Pays close attention to details that are important to others to make sure they are right.
3. Verifies that work has been completed according to the standards and procedures.
Customer Service Orientation
1. Tries to understand the underlying needs of customers and matches these needs to available or customized products and services.
2. Adapts processes and procedures to meet on-going customer needs.
3. Utilises the feedback received by customers, in order to develop new and/or improve existing services/ products that relate to their on-going needs.
4. Thinks of new ways to align offerings with future customer needs.
Written Communication
1. Understands that different writing styles are required for different documents or audiences.
2. Write effective correspondence, prepares questions and reports, statements of circumstance and briefing notes.
3. Reviews others’ documents for clarity and impact.
4. Has a solid mastery of writing principles such as grammar, sentence construction etc.
5. Teamwork and Cooperation
IT Support
1. Contacts end-user / customer to follow up on services and/or solutions to ensure that their needs have been correctly and effectively met.
2. Understands issues from the end-user/customer’s perspective.
3. Keeps end-user/customer up to date with information and decisions that affect him/her.
4. Monitors services provided to end-user / customer and makes timely adjustments as required.
5. Proposes new, creative and sound alternatives to improve technical services.
6. Uses advanced techniques in solving technical problems.
IT Business Analysis
1. General understanding of business processes for a functional area and how IT can provide support.
2. Understands how to develop user specifications on the basis of operational user requirements.
REQUIRED PERSONAL ATTRIBUTES
BEHAVIOURAL COMPETENCIES
Teamwork and cooperation
1. Promotes a friendly climate and good morale, and resolves conflicts
2. Creates opportunities for cross-functional working.
3. Encourages others to network outside of their own team/department and learn from their experience.
Driving delivery of results
1. Identifies and implements a business opportunity that will have long term impact on the business
2. Monitors progress and adapts plans if necessary to ensure optimal benefit to the programme
3. Makes decisions, sets priorities, or chooses goals on the basis of inputs and outputs: makes explicit considerations of potential profit, return on investment, or cost benefit analysis.
4. Based on cost benefit analysis, makes decisions of entrepreneurial risk nature
Customer Service Orientation
1. Tries to understand the underlying needs of customers and matches these needs to available or customized products and services.
2. Adapts processes and procedures to meet on-going customer needs.
3. Utilises the feedback received by customers, in order to develop new and/or improve existing services/ products that relate to their on-going needs.
4. Thinks of new ways to align offerings with future customer needs.
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