| JOB NAME |
Junior, Customer Service [Lagos]
POSTED BY: Mctimothy Consulting
REF:MCTA 2006
Date Published:Wednesday, September 11, 2024
Date of Expiration:Monday, March 10, 2025
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| LOCATION OF THIS JOB |
 Nigeria | LAGOS in Nigeria |
| INDUSTRY |
| ADMINISTRATIVE
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| JOB TYPE |
| Full-Time |
| MAIN JOB DESCRIPTION |
JOB OVERVIEW
Date Posted August 21, 2024
Location Lagos
Expiration date September 30, 2024
Experience 3 Year
Gender Both
Qualification Bachelor Degree
Career Level Officer
JOB SUMMARY:
1. We are seeking a motivated and detail-oriented Junior Customer Service Representative to join our team.
2. The successful candidate will provide exceptional customer service by assisting customers with inquiries, resolving issues, and ensuring a positive experience with our company.
3. This role is ideal for someone looking to develop their skills in a customer-facing environment.
KEY RESPONSIBILITIES:
1. Customer Support: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Issue Resolution: Identify and resolve customer issues, escalating to senior team members when necessary.
3. Product Knowledge: Maintain up-to-date knowledge of company products and services to effectively address customer questions.
4. Order Processing: Assist customers with order placements, cancellations, and returns.
5. Documentation: Accurately record customer interactions and transactions in the company’s CRM system.
Feedback Collection:
1. Gather customer feedback and relay it to the appropriate departments for continuous improvement.
2. Team Collaboration: Work closely with other customer service team members to ensure a seamless customer experience.
3. Continuous Improvement: Participate in ongoing training sessions to improve product knowledge and customer service skills.
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| REQUIREMENTS FOR THIS JOB |
QUALIFICATIONS:
Education: OND, HND, BSC.
Experience:
Previous experience in customer service is preferred but not required.
Skills:
1. Excellent verbal and written communication skills.
2. Strong problem-solving abilities
3. Ability to handle multiple tasks simultaneously
4. Proficiency in using CRM software and basic computer applications
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English 
FRENCH
