| JOB NAME |
Chief Operating Officer (Lagos)
POSTED BY: Precisehire Associates
REF:PHA 2048
Date Published:Monday, January 13, 2025
Date of Expiration:Saturday, July 12, 2025
RECOMMEND THIS JOB ON FACEBOOK
|
|
|
| LOCATION OF THIS JOB |
 Nigeria | LAGOS in Nigeria |
| INDUSTRY |
| Financial Services
|
| JOB TYPE |
| Full-Time |
| MAIN JOB DESCRIPTION |
DEPARTMENT/UNIT: Operations
JOB GRADE:
REPORTS TO: Managing Director
JOB TYPE: Permanent
SUPERVISES: Operations Team
DETAILED JOB PROFILE
Job Purpose
1. The Chief Operating Officer (COO) is responsible for the overall management and operations of the client.
2. The COO will oversee day-to-day operations, ensure efficient execution of strategic initiatives, and drive operational excellence across the organization.
KEY DUTIES & RESPONSIBILITIES
Operational Management:
1. Oversee the daily operations of the bank, ensuring efficient and effective execution of all activities.
2. Develop and implement operational strategies and policies.
3. Monitor and evaluate operational performance, identifying areas for improvement.
4. Manage the bank's branch network and agency banking operations.
Strategic Planning:
1. Collaborate with the Chief, Strategy & Corporate Performance in consultation with the MD and executive team to develop and implement the bank's strategic plan.
2. Identify and analyze market trends and opportunities.
3. Develop and execute business plans for new products and services.
Risk Management:
1. Establish and oversee the bank's risk management framework.
2. Identify and mitigate operational, financial, and reputational risks.
3. Ensure compliance with regulatory requirements.
Human Resources:
1. Oversee the bank's human resource function, including recruitment, training, and development.
2. Foster a positive and inclusive work culture.
3. Manage employee relations and performance.
Technology:
1. Ensure the effective use of technology to support the bank's operations.
2. Implement and maintain the bank's IT infrastructure.
3. Drive digital transformation initiatives.
KEY RESULT AREAS & KEY PERFORMANCE INDICATORS (KPIs)
Key Result Areas
1. Operational Efficiency
2. Strategic Execution
3. Risk Management
4. Human Capital
5. Technology Adoption
6. Customer Satisfaction
Key Performance Indicator
1. Cost-to-income ratio
2. Achievement of strategic objectives
3. Number of compliance incidents
4. Employee satisfaction index
5. Percentage of digital channels used
6. Customer satisfaction index
Target
1. 25%
2. 80%
3. 0
4. 85%
5. 75%
6. 85%
|
| REQUIREMENTS FOR THIS JOB |
MINIMUM JOB REQUIREMENTS
1. Bachelor's degree in business administration, finance, or a related field.
2. Master's degree or MBA preferred.
3. Minimum of 10 years of experience in the banking or financial services industry.
4. Proven track record in managing large-scale operations.
5. Strong leadership and management skills.
6. Excellent analytical and problem-solving skills.
7. Strong communication and interpersonal skills.
Key Competency Requirements
1. Strategic Thinking: Ability to develop and implement effective strategies.
2. Operational Excellence: Proven track record in managing operations efficiently.
3. Risk Management: Expertise in identifying, assessing, and mitigating risks.
4. Leadership: Ability to lead and inspire teams.
5. Financial Acumen: Strong understanding of financial principles and analysis.
6. Technology Savvy: Knowledge of banking technology and digital trends.
7. Customer Focus: Commitment to providing excellent customer service.
Relationships
1. Reports to: Managing Director (MD)
2. Supervises: Heads of various departments (e.g., Operations, Finance, Human Resources, Technology)
Other Requirements
1. Willingness to travel as needed.
2. Ability to work under pressure and meet deadlines.
3. Strong ethical character and integrity..
APPLICATIONS
• Applicants are invited to send a letter of motivation illustrating their suitability in relation to the qualifications listed and their detailed curriculum vitae, as well as the names and addresses of their referees, to any of the following email addresses:
(i) Mrs. Yemisi Adebayo:
yemisi.adebayo@precisehireassociates.com
(ii) Mrs. Blessing Ucha:
blessing.ucha@precisehireassociates.com
• Applicants must indicate the position for which they have applied in the subject line of their email.
|
|
English 
FRENCH
