Job Number IDC00494
Contract Type Fixed Term Contractor
Posting End Date 23 Feb 2025
Region Gauteng
IDC Job Grade P-Band
JOB DESCRIPTION
1. Analyze and contribute to the improvement of the performance of CRAD by analysing regulatory data; processes and procedures within the IDC to identify problems and opportunities for improvement.
2. Furthermore, to also propose and implement solutions that can enhance the efficiency, productivity, profitability and compliance of IDC
ROLES AND RESPONSIBILITIES
1. Requirements management: gather, document and manage the requirements of various regulatory projects or systems from various stakeholders, such as SBUs, developers and end-users. Also ensure that the requirements are clear, consistent, feasible and aligned with the business goals
2. Data analysis: a successful candidate must be able to use various tools and techniques to collect, process, visualize and interpret data from different sources, such as databases, surveys, reports and web analytics. He / she must also identify patterns, trends, anomalies and insights from the data that can help improve decision-making and performance
3. Presenting findings: He / she must be able to communicate his / her findings and recommendations to the relevant stakeholders using reports, presentations, charts, diagrams and dashboards. They also explain the rationale, benefits and risks of their proposed solutions and persuade others to accept or support them
4. Developing projects: He must be able to plan, design, execute and monitor the projects that they initiate or participate in. They also coordinate with other teams and professionals, such as developers, testers, managers and vendors, to ensure the successful delivery of the regulatory project outcomes within the budget and timeline
5. Analyse / document current systems and future solutions, processes and controls
6. Ability to design a future solution / optimize current solution.
7. Facilitation of workshops, conflict resolution and document all views
8. Support and influence findings with supportive analytics
9. Ability to build a visual responsive proof of concept systems with the development team.
10. Work with developers to make sure that development work is done within specifications.
11. Perform business impact analysis.
12. Perform system impact analysis.
13. Use debugging techniques to solve BAU Incidents and Queries
14. Assist with implementation.
15. Work with support and training teams to align new or changes to solutions.
16. Create and optimise business metrics that gives insight into business processes and controls.
INTERNAL / OPERATIONAL PROCESSES
Deliverable Quality Management and Creation
1. Gather user requirements in the form of a User Story. (e.g., User Requirements Specifications) and interpret user requirements into user stories.
2. Direct and participate in the user stories of applications.
3. Participate in data analysis, source to target mapping, design and test reviews as required.
4. Defining test strategies and performing functional / regression testing.
5. Manage and facilitate User Acceptance Testing (e.g., test plans, text cases and test execution)
6. Review deliverables prior to migration into production as appropriate
7. Aid in scheduling data sourcing work.
Process Capability Development
1. Identify and initiate continuous improvement opportunities.
2. Follow quality standards
CUSTOMER FOCUS & STAKEHOLDER MANAGEMENT
Customer Relationship and Requirements Development
1. Understand specific business needs and overall business strategy of the business customer.
2. Work collaboratively with the customer to develop Business Requirements (e.g., User stories)
3. Identify, determine, and document business requirements.
4. Engage with Stakeholders to produce Source to Target mappings, User stories based on the Epics/Features/User Stories provided by our customers.
5. Promote internal/external customer satisfaction and build strong customer relationships.
6. Analyse various data sources to support data sourcing Business Requirements
7. Review test approach and test cases, test plans to ensure coverage of relevant business scenarios.
8. Participate in testing to ensure that business requirements have been met.
9. Assist with benefit realisation reviews.
10. Business Analyst works with stakeholders and the technical team members to map,analyze, and document business processes and projects.
LEARNING, LEADERSHIP & PEOPLE GROWTH
Team Project / Support Management
1. Organise and prepare work effectively to facilitate proactive resolution of problems, rather than reactive.
2. Work with team members to enhance their business and functional knowledge.
3. Communicate accurate user story/task status.
4. Demonstrate and promote client service attitude within and across teams.
5. Manage expectations of team's internal and external customers
6. Assist with daily Production Support cases / investigations if the candidate forms part of a DevOps team
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QUALIFICATION AND EXPERIENCE
QUALIFICATIONS:
1. BSc Computer Science, BSc Information Systems, BCom or equivalent
2. Strong academic record from a nationally recognized institution
KNOWLEDGE AND EXPERIENCE:
1. Minimum 5-8 years Business Analysis experience.
2. Minimum 5 years Data Analysis exposure
3. Experience in the delivery of large scale and complex custom development projects; and
4. Minimum 3 years Agile experience.
5. Business Analysis Planning and Monitoring
6. Elicitation
7. Enterprise Requirements Analysis
8. Solution Assessment and Validation
9. Research Methodology and Frameworks
10. Ability to analyse multiple complex sources of data and translate them into simple business briefs & plans.
11. Advantageous:Knowledge of Source-to-Target Mapping
12. Practical knowledge of Data Warehouse builds and development.
13. Knowledge of data profiling and data quality
14. Knowledge of ETL Data Structures
15. Knowledge of data integration
16. Knowledge of data archiving and lineage
17. Knowledge of application and Datawarehouse testing
18. Knowledge of ETL operations
19. Knowledge of Meta Data (Process, Technical, and Business)
20. Practical knowledge of the business process management notation (BPMN)
21. General understanding of Technology in an Enterprise Organisation
22. Excellent organisational and time management skills
23. Able to work with multiple technical and business groups in a large organisation.
24. Practical knowledge of the entire suite of analysis and modelling techniques using the Unified Modelling Language (UML)
25. Microsoft Office Word, PowerPoint, Excel, M365, Azure Devops and SharePoint Skills
26. Able to communicate effectively with internal and external customers, including senior level executives of the organization
TECHNICAL/FUNCTIONAL COMPETENCIES
1. Business Process Analysis
2. Business Process Design
3. Requirements Specification
4. Data Analysis
5. Change Control of Requirements; and Use Case Specification
6. Works independently with very little supervision
7. A strong interest in understanding client business issues, as well as the technology supporting the business.
8. Willing to learn and to work in areas not directly responsible for to deliver the required outcomes.
9. Proactive, maintains focus, energy, and effort when under pressure.
10. A strong consultative approach and willing to be hands on.
11. Demonstrated multitasking skills in a fast-paced environment.
12. Excellent communication (written and verbal) and interpersonal/influencing skills, Negotiation skills.
13. Non-Negotiable – Agile Methodology
14. User Story Writing
15. Proficiency in MS Office Suite (including Visio, Word, Excel, PowerPoint, 365)
16. Process and systems driven.
17. Good understanding of ERP system concepts
18. Ability to facilitate work sessions and gather information.
19. Structured approach to documentation
20. Ability to follow through on commitments.
21. Knowledge of financial industry administration, including and understanding of insurance
22. Knowledge of regulations and legislation governing products within the specific domain
23. Knowledge of System Development Life Cycle (SDLC) and the role of a business analyst
24. Knowledge of the financial industry beneficial
25. Experience with software implementation projects
26. Experience with working in project teams
27. Experience with documentation of requirements (including gap analysis and feasibility studies
BEHAVIOURAL COMPETENCIES
1. Service orientation
2. Learning oriented
3. Results orientation
4. Collaborative
5. A team player
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