| JOB NAME |
Manager Loan Collection [Kigali]`
POSTED BY: Development Bank of Rwanda
REF:DBR 2007
Date Published:Monday, February 24, 2025
Date of Expiration:Saturday, August 23, 2025
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| LOCATION OF THIS JOB |
 Rwanda | KIGALI in Rwanda |
| INDUSTRY |
| DEVELOPMENT FINANCE INSTITUTIONS
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| JOB TYPE |
| Full-Time |
| MAIN JOB DESCRIPTION |
BACKGROUND INFORMATION
Posted February 21, 2025.
Deadline for application March 9, 2025.
Department: Education Portfolio Management
Reports to: Head, Education Portfolio Management
Direct Reports: Officers, Loan Collection
Indirect Reports: N/A
Contract Terms – Open-ended
PURPOSE OF THE JOB
The purpose of the position is to develop a Loan Collection strategy and implement it on a day-today basis ensuring efficient and effective Loan Collection of all the study loans due and tracking all loan beneficiaries to have them start repaying their study loans to achieve the main objective of the scheme.
MAIN RESPONSIBILITIES OF THE JOB
Develop a Loan Collection strategy for the education loan portfolio, ensuring the achievement of targets on recoveries as set forth in the MoU with the Ministry of Education.
1. Develop annual action plans and activities for the Loan Collection unit, capturing the key performance areas to be delivered against.
2. Update the policies, procedures, and processes required to effectively and efficiently recover the study loans to the maximum.
3. Establish and maintain the relationships/partnerships with all stakeholders required to deliver the Loan Collection strategy
4. In consultation with the disbursement team, data scientist establish a database that will support the Loan Collection process
5. Provide input into the development of systems employed in the management of higher education financing scheme, providing the capability required to undertake effective and efficient Loan Collection of study loans
6. Implement the department’s operating policies and procedures in relation to Loan Collection and other applicable activities, delivering compliance in the process
7. Coordinate all core Loan Collection activities for timely delivery and quality Loan Collection processes
8. Monitor compliance by employers and loan beneficiaries, ensuring that reminders on repayment are made in a timely manner.
9. Engage inspection units on the non-complying employers and beneficiaries to ensure inspection is planned for them
10. Review loan clearance letters after due verification for clarification of total loan vis a vis payments made
11. To ensure that claims from loan beneficiaries regarding loan statements, discharge letters, and refunds are responded to on a timely basis
12. Review billings, payments allocations, and refunds prepared by Loan Collection Officers for data accuracy and to minimize complaints
13. Engage all employers to declare payments on time and ensure that all payments made by study loan beneficiaries are allocated to the respective beneficiaries for data accuracy.
14. Compile and review weekly, monthly, quarterly, and annual reports on student loan Loan Collection for monitoring and evaluation purposes
15. Work with the IT team to ensure that MINUZA is regularly updated to serve the needs of users and all stakeholders
16. Work with IT to ensure that systems integrates for the key stakeholders (MIFOTRA, RSSB, NIDA, CRB, RRA, BANKS, etc.) are up and running to facilitate beneficiaries’ tracking and onboarding for repayment.
17. Monitor proper filing of Loan Collection documents to avoid loss of documents
18. Oversee data management, delivering clean system data that supports the Loan Collection effort
19. Undertake proactive coaching and development of Loan Collection staff, ensuring the availability of competencies required to deliver the Loan Collection strategy
Performance indicators
1. Achievement of Loan Collection Annual KPIs
2. Availability of a clean study loan database that supports the Loan Collection process
3. Availability of updated and approved policies and procedures for Loan Collection
4. Full compliance with the guidelines on recoveries, both internal and external
5. Timely submission of quality Loan Collection reports to all stakeholders, both internal and external
6. A robust network of partnerships that support the Loan Collection process, feedback from the partnerships on the quality of engagement
7. Level of automation of the Loan Collection process against the target
8. Achievement of a high level of customer satisfaction on service delivery to loan beneficiaries and other stakeholders
Working relationships
1. BRD staff
2. Partnerships in the education portfolio management/ Disbursement team
3. Employers and study loan beneficiaries
4. Government institutions (MINEDUC, MINCOFIN, RISA, MIFOTRA, HEC, RRA etc.)
5. HLI’S management
6. External partners and associations (WB, MCF, etc.)
7. Relevant regulators
8. Banks, BNR, CRB
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| REQUIREMENTS FOR THIS JOB |
PROFESSIONAL, ACADEMIC QUALIFICATIONS AND EXPERIENCE
1. Master’s degree in economics, Business Administration, Accounting, Finance and any other related field with 5 years of experience in senior positions in the fields of external audit, finance, or enforcement of statutory deductions (e.g., taxes, pension, and medical contribution)
2. Bachelor’s degree in accounting, Finance, Economics and any other related field with 10 years of experience at the middle management level in the fields of external audit, finance, or enforcement of statutory deductions (e.g., taxes, pension, and medical contribution)
3. Sound knowledge of banking or funds management are added advantages.
Core competencies
1. Knowledge of Education portfolio policies and procedures
2. Knowledge and understanding of Loan Collection and enforcement processes and procedures
3. Positive attitude, results-oriented with the ability to work under high pressure to deliver
4. Good communication and interpersonal skills, risk management, people management, and project implementation.
5. Stakeholders’ relationship management
6. Financial management and report writing skills
7. Possessing data manipulation and analytical skills since the job requires dealing with various data with deeper analysis
8. Good customer service, since the job is primarily a customer-facing role
9. Ability to work with a team, and adapt to any working environment
10. Be flexible to carry out any other reasonable task as requested by the management
APPLICATION GUIDELINES:
Interested candidates should apply online (https://www.brd.rw/careers/ ) and upload application documents including Curriculum Vitae, copies of degree certificates and professional certificates, motivation letter, names of three previous supervisors (as one document) as well as their emails and telephone.
Only online applications shall be considered.
Email-only for inquiries (not application): recruitment@brd.rw
Address all applications to the Head, Human Capital, and Corporate Services of BRD.
Deadline for application: March 9, 2025.
The employment package is highly competitive and attractive.
Only Candidates with the right qualifications and relevant experience shall be shortlisted and contacted for a written test.
Done in Kigali, February 21, 2025.
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English 
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