| JOB NAME |
PROPERTY MANAGER
POSTED BY: Shelter Afrique
REF:SHELTER 03
Date Published:Thursday, February 27, 2020
Date of Expiration:Tuesday, August 25, 2020 EXPIRED
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| LOCATION OF THIS JOB |
 Kenya | NAIROBI in Kenya |
| INDUSTRY |
| DEVELOPMENT FINANCE INSTITUTIONS
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| JOB TYPE |
| Full-Time |
| MAIN JOB DESCRIPTION |
WHO WE ARE
Shelter Afrique is a pan-African finance institution that exclusively supports the development of the housing and real estate sector in Africa.
JOB ROLE
The role is responsible for the day to day administrative management of Shelter Afrique properties that comprise an office block and a residential building both located in Nairobi. The role reports to the Head of Human Resources and Administration
DUTIES/RESPONSIBILITIES
1. Issuing of invoices and collection of rent on timely basis.
2. Renewal of Property leases as and when they expire in liaison with the landlord's advocates.
3. Ensuring land rent and rates are paid on time and advising on other government statutory requirements regarding Property operations.
4. Exhausting all the marketing avenues to ensure speedy occupancy of the Property.
5. Ensuring no illegal businesses operate within the compound and confines of the Property.
6. Provision of repair work order budgets for approval by the company on a timely manner for planning purposes.
7. Coordination of service providers and ensuring the common services like lifts, generators, cleaning, parking etc operate seamlessly without hitches.
8. Reviewing of service provider contracts as and when they expire and advise the landlord accordingly.
9. Coordination of security services with the security company in the Property and liaising with area security team to ensure constant updates on security matters within the area.
10. Ensuring utility bills are paid on time to avoid Property interruptions.
11. Ensuring technical support personnel like plumbers and electricians assess the functionality of various appliances and equipment and update on the same on daily basis.
12. Publicize the Property in liaison with the client on media and other forums to increase traffic for the tenants and yield high tenant retention.
13. Encourage the tenants to liaise with one another to develop mutually beneficial approaches to common issues, eg. crime prevention and publicity. To run regular consultative meetings to further the above and foster understanding between all parties involved in the activities of the Property.
14. Foster, develop and maintain good working relationships with neighbours.
15. Manage tenant’s complaints by following best practice customer relationship procedures, lease conditions and guidelines.
16. Collection of service charge and availing accounts on the same in a timely manner. Manage budget throughout Service Charge Period highlighting any overspends or underspends as and when they arise.
17. Effective implementation of the Property Health, Safety, Fire and legislation policies.
18. Ensure efficient emergency procedures are in place and that staff and tenants are fully trained in emergency response with particular emphasis on evacuation procedures.
19. Develop and maintain good working relationships with all associated local statutory bodies.
20. Ensure that all service providers/contractors and tenants adhere and maintain good environmentally best practices in Property.
21. Measure and manage service providers/ suppliers performance against agreed SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) in relation to Property.
22. Create a culture of service excellence based on continuous improvement and productivity in the Property.
23. Monitor and improve the levels of customer satisfaction in the delivery of our services in the Property.
24. Manage costs/outgoings for the Property effectively by carrying out due diligence through competitive bidding and evaluation.
25. Provide relevant reports from time to time and ensure all staff in the Property emulates the same.
26. Identify training needs for Property staff members and ensure the needs are met and results and impact evaluated.
27. Any other duties as directed by the management
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| REQUIREMENTS FOR THIS JOB |
1. Diploma/Degree in Land Economic, Real Estate or its equivalent
2. Prior experience working in the real estate industry is an added advantage
3. Knowledge in the use of Property Management softwares
4. At least 5 years’ experience in property management
KEY SKILLS, KNOWLEDGE, EXPERIENCE AND BEHAVIORAL COMPETENCIES
Essential Knowledge/Skills and Experience Required:
1. Excellent customer service skills
2. Excellent Communication skills.
3. Excellent interpersonal skills.
4. Organizing, Analytical and planning skills.
5. Ability to work with all levels of management.
6. Ability to understand and interpret financial information and principles.
Desirable knowledge/skills and Experience Required:
1. Ability to work under a high-pressure environment
2. A passion for performance excellence in a competitive and dynamic environment.
3. A team player.
4. Social & Environmental awareness.
5. Self-driven individual.
HOW TO APPLY
Applications to be sent to hr@shelterafrique.org no later than 24th February 2020
Only shortlisted candidates will be contacted
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