| JOB NAME |
Manager E-Banking Operations (Kampala)
POSTED BY: Orient Bank Uganda
REF:ORIENT BANK 01
Date Published:Monday, March 15, 2021
Date of Expiration:Saturday, September 11, 2021 EXPIRED
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| LOCATION OF THIS JOB |
 Uganda | KAMPALA in Uganda |
| INDUSTRY |
| Financial Services
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| JOB TYPE |
| Full-Time |
| MAIN JOB DESCRIPTION |
Reporting to: Head Of Operations
JOB SUMMARY
Responsible for planning, coordination and monitoring E-Banking services and, ensure operational efficiency of the back office business function in accordance with the Bank’s operational policy guidelines, strategic and business objectives as well as regulatory guidelines.
MAJOR DUTIES AND RESPONSIBILITIES
1. Lead the analysis of the existing reconciliation processes in order to assess the strength of the controls and identify areas for improvement.
2. Monitor and report on profitability of individual products under E-banking.
3. Automate revenue collection and reconciliation processes to minimise errors and costs to drive revenue growth.
4. Plan and ensure operational efficiency of Off-site and head office ATMs and prepare periodic reports on their perfor- mance.
5. Support card acquiring services by providing support to merchants, settlement of merchants’ payments and minimiz- ing losses on operations especially charge backs.
6. Implement methodologies for enrolling existing bank custom- ers to E- banking products, respond to customer queries and monitor performance of e-banking operations on a weekly basis.
7. Identify cost effective methods and trends and implement them effectively to reduce cost.
8. Monitor e-channels for the efficient functioning and root cause analysis for operational inefficiencies.
9. Ensure the risks associated with new and changed products, services and business strategy are sufficiently assessed and mitigated.
10. Lead and coordinate efforts to enhance the general risk management and compliance culture within the business/sup- port function.
11. Implement controls within the business/support function unit to meet regulatory and internal requirements.
12. Identify opportunities and best practices in market in order to move with the operational trends and avoid frauds using new techniques.
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| REQUIREMENTS FOR THIS JOB |
MINIMUM EDUCATION QUALIFICATION
Bachelor’s Degree preferably in a Business related Course
WORK EXPERIENCE
1. Three years practical (on-the-job) operations expe- rience, preferably within the card and E-Banking business.
2. Practical knowledge of the card product functional- ity is essential.
3. Detailed understanding of the banking sector.
4. Strong stakeholder management abilities.
KEY REQUIRED SKILLS
1. Excellent knowledge and understanding of banking operations (domestic and international)
2. In-depth understanding of clearing and local trans- fers
3. Versatile with current local regulations on Internation- al Operations.
4. Good knowledge of local payment systems
5. Excellent customer services capabilities.
6. Good negotiation and conflict resolution skills.
7. Good Oral and written communication skills.
8. Good documentation and process management skills.
9. MS Excel/MS Word/good accounting knowledge & analytical skills.
10. Strong problem solving skills
11. Demonstrated ability to take initiative and critically analyse processes and procedures
HOW TO APPLY
All interested candidates who meet the criteria indicated above are requested to send their applications, and updated Curriculum Vitae to the following email: recruit@orient-bank.com
Deadline is Wednesday 24th March, 2021 at 5:00pm Note: Only shortlisted candidates will be contacted
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