Reference Number LAN211005-1
Job Title Executive Manager: Operations [Centurion]
Division Land Bank Insurance Company
Unit LBIC
Job Type Classification Permanent
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Centurion
JOB ADVERT SUMMARY
1. Involvement in the drafting of the Insurance Company strategy taking into account market trends, regulations and how this may translate into operational execution.
2. To oversee and manage the alignment of (LBLIC and LBIC) strategic objectives to the effective operations (People, Processes and Systems) of both companies in order to support their bottom-line performance.
3. Monitors operations performance based on strategic objectives, identify and rectify deviations.
KEY PERFORMANCE AREAS
1. Strategy development for the Insurance Companies’ operations
1) Company strategy o Exco would review the overall Land Bank strategy to determine key Insurance imperatives
a) Researches the market trends, regulations and opportunities to determine deliverables
b) Design and Develop Insurance Companies value proposition as a Niche player in the Agricultural Sector
c) Presents strategy to the Board for buy-in and approval
2) Risk transfer Strategy (Reinsurance)
a) Strategy planning and structuring for: Crop, Assets & Life business
b) Reinsurance placement and renewal terms negotiation for: Crop, Assets and Life business
2. Execute the Company Strategy through the governance of the operations for LBIC and LBLIC including underwriting, reinsurance, claims administration, and product development
1) Information Technology
a) Manage data in line with regulations – correct repositories, security and data integrity
b) Establish and maintain business intelligence as per company requirements
2) Processes and procedures
a) Consult the business strategy to determine the objectives, deliverables, processes, policies and targets
b) Design, Implement, Maintain and enforce policies, procedures and processes for all areas of operations including underwriting, reinsurance, claims, administration
c) Institute corrective actions where required
d) Monitor operations to ensure that deliverables and targets are met
e) Compile profitability reports by product and submit to the relevant role players
f) Recommend corrective actions to manage loss making products to profitability
g) Manage profitability in accordance with policies, procedures and legal requirements
h) Ensure the provision of up to date reinsurance reports
3) People (capacity and capability)
a) Secure the required resources to build capacity to achieve deliverables and targets
b) Establish the full operations capabilities in LBIC and LBLIC
3. Monitoring and Reporting on progress
1. Oversee the accurate and timely compilation of reports across all departments to provide a consolidated overview of business progress
2. Establish all regulatory reporting requirements & specifics from particular forum/committee
3. Liaise with departmental reporting staff in procuring required information, superimposing supplementary information, where necessary
4. Manage Stakeholder Relationships
1) Identify the relevant role players in accordance with business requirements and dependencies
a) Land Bank Divisions
b) Customers of Land Bank, LBIC and LBLIC
c) Business Partners
d) Product providers
e) Other DFI Insurers
2) Government and Insurance Association engagements on development of programmes for:
a) Systemic risk solutions and government involvement
b) Emerging farmer segment and distribution development solutions
c) Design a Stakeholder management framework/strategy:
d) Manage relationship with stakeholders in accordance with the type of stakeholders, importance and level of influence they have in the business
e) Monitor and manage deviations from the strategy/framework and dynamically improve the level of engagement and relationships.
3) Monitor the performance of all relevant role players continuously to ensure that the agreements are honoured
a) Inform the relevant role players of the outcomes, deviations and actions required
b) Implement continuous follow-up to ensure that the relationship is maintained
c) Compile a database indicating the role players, expected outputs, contact details, type of agreements and relationships
5. Departmental and People Management Performance Management
1. Align Operations department to LBIC/LBLIC Strategy and review departmental structure to execute overall company strategy
2. Develop and Align LBLIC/LBIC Reinsurance Strategy to execute the company growth and profitability strategic objective
3. Analyse the business plan to determine the applicable deliverables and targets
4. Compile the Performance Management documentation in collaboration with the staff member in terms of:
5. Job Profile requirements
6. Key Performance Areas
7. Personal Development Plan
8. Conduct performance planning session and Track and monitor performance in accordance with performance contracts
Capacity Planning
1. Determine the human resource requirements, in accordance with the expected deliverables and current capacity
2. Secure the human capital requirements to ensure that deliverables will be met in accordance with the expected targets
3. Set and achieve employment equity targets.
4. Minimise staff turnover
5. Lead the department in such a manner as to foster innovation and technological excellence.
Financial Management
1. Develop and manage budget
2. Manage expenditure and ensure no fruitless expenditure
3. Adhere to financial guidelines and thus ensure proper control over expenditure
4. Pursue divisional targets and manage the financial health and stability of division
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