Closing Date 2021/11/05
Reference Number DBS211026-1
Job Title Head: ICT Infrastructure & STO [Midrand]
Job Grade 18
Job Type Classification Permanent
Location - Town / City Midrand
Location - Province Gauteng
Location - Country South Africa
JOB DESCRIPTION
The role of the Head: ICT Infrastructure is to ensure that the DBSA infrastructure (including the server, storage, end user technologies, network, backup & recover and security domains) and its associated technology, software, monitoring and control and governance processes, operate efficiently and performs within agreed targets and SLA's and that it delivers a secure platform for the DBSA to carry out its business.
KEY RESPONSIBILITIES
Strategic Technology Officer:
1. Create an alignment between the business strategy and the ICT Strategy to enable delivery of service and relevance of the service delivered.
2. Act as the single point of accountability for ICT to the business unit/s you are accountable to bring ICT to the business and act as a trusted advisor to the business Bring ICT service to business by providing technology guidance in line with the DBSA Group ICT architecture framework, Strategy and Roadmaps Contribute to the development of the technology road map and architecture for the bank and cascade it to the business unit/s that you are accountable Participate and contribute in the business planning process for the business unit/s you are accountable to clearly identifying the impacts of business strategic requirements on technology and vice versa. Ensure maximization of the utilisation of Group Applications and Group Infrastructure by keeping the client based updated on the benefits of such utilization.
3. Drive the adherence to the approval process of all Technology decisions through Group ICT governance processes/committees in line with the technology architecture road map and strategy. Ensure that there is a signed and agreed SLA between the business unit/s that you are accountable to and ICT and then you hold regular (at least monthly) meetings to measure and agree and elicit feedback about performance.
4. Be accountable for ensuring that this feedback is taken into account within the broader ICT function.
5. Ensure that any operational issues are tracked and resolved using the correct channels.
6. Act as the escalation point for the business unit/s that you are accountable to, and take accountability to ensure resolution for all technology-related issues including those logged with the call centre.
7. Develop and implement a dashboard (leverage of the Group ICT existing templates) to track on a monthly basis the ICT performance against:
1) Strategic alignment with the business
2) Delivery across projects
3) SLA for services and technology support
Project Management:
1. Ensure that all business requirements/needs, now and future are documented and taken into account in the ICT planning process.
2. Together with the assigned Project Manager/s, be the single point of accountability for all project delivery to the business unit/s you are accountable to.
3. Ensure that all projects are formally delivered through the ICT Project Management methodologies, in-line with the ICT governance framework and approved by the prioritisation board and necessary Exco's/committees.
4. Ensure that no unsanctioned projects, ad-hoc projects and projects without budget are run. Resolve and negotiate ICT resource contentions and constraints in line with decisions from the prioritisation board to ensure that delivery in terms of scope, time and budget are met for the business unit/s you are accountable to, the resources are used optimally and efficiently, the risks and issues are managed and that the various governance controls are adhered to.
5. Ensure that all delivery is managed through the project life cycle, from strategic alignment, business case, requirements gathering, right through to testing, implementing an operationalization and that any deviations, change requests, risks or issues are escalated appropriately.
6. Attend Change Advisory Board (CAB) together with the business unit owner as appropriate to ensure that all change control requirements are met.
7. Ensure that the business unit/s that you are accountable to are effectively supported by the technology team.
Strategic Functions:
1. Provide advice on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems.
2. Communicate ICT Plans, policies and technology trends throughout the organisation and to project sponsors.
3. Promote and oversee relationships between the DBSA IT resources and external entities (i.e. Agencies, government, partners, etc)
4. Ensure that refresh cycles for all equipment and software are developed in line with the banks architecture road map and in a way that is cost-effective.
5. Ensure efficient application of resources (staff and financial).
6. Provide comprehensive reporting on Project Progress and provide formalised tracking of outcomes.
7. Implement appropriate Information Technology project progress reporting to the Project Sponsor and Project Team.
Technical functions:
1. Ensure that all access and security controls are reviewed regularly and managed appropriately. Initiate new user setups for all core systems including the creation of domain and application user accounts and ensuring physical network connectivity.
2. Routinely carry out maintenance procedures on systems and equipment.
3. Oversee the compilation and configuration management of technical documentation.
Infrastructure Support:
1. Design, configure, optimise, monitor and maintain the DBSA Lan's and Wan's and in doing so providing an effective, reliable and secure communications infrastructure that follows industry best practice to underpin all corporate computer systems.
2. Plan and manage the preventative and routine server maintenance across the organisation which include checking backups, event logs and general configuration management.
3. Perform preventative maintenance measures to create minimal interruptions to the infrastructure. Ensure that all enhancements are in line with industry best practice and vendor advice. Document policies and procedures relating to infrastructure administration and support.
4. Research latest technologies and ensure their utilisation to achieve best performance and reliability of infrastructure.
5. Evaluate, monitor and assess the effectiveness of the existing server, making recommendations to either improve or decommission where necessary.
6. Perform regular reviews and do testing of backup systems.
7. Develop a disaster recovery planning and input into the Business Continuity plan where appropriate.
8. Advise and inform management on technical issues as part of the decision-making process for technical direction and procurement of systems.
9. Proactively develop, support and strategically manage the ICT environment including networks, servers, desktop/laptop and operating systems.
10. Provide in-house on-the-job training when required.
11. Ensure that ICT Infrastructure unit is able to deliver a comprehensive service that meets the business requirements and that it is aligned with the DBSA's policies and Corporate Strategic aims and objectives.
12. Manage external suppliers in a way that resolve, often high technical or contentious issues and conflicts to ensure that projects and work packages are delivered on time and within budget. Take responsibility and be accountable for ICT infrastructure.
13. Undertake regular programme audits and baselining by utilizing the appropriate tools.
14. Provide advice on the technical specifications relating to the development or procurement of new information systems and ICT infrastructure.
ICT Security Management:
Drive and ensure Cyber security policy and processes are adhered to.
Financial Management:
1. Review and advise on budget per project, service and contract.
2. Monitor service delivered against the cost value and confirm charged/billed costs against delivered services.
3. Maintain contact with Information Technology suppliers and maintains knowledge of current technology, equipment, prices and terms of agreements to minimize the investment required to meet established service levels.
4. Evaluate alternatives, performs appropriate cost-benefit analysis, and recommends solutions that minimize costs commensurate with acceptable risks.
5. Track and report team hours and expenses on a weekly basis.
6. Responsible for monitoring managing project budget.
People Management:
1. Provide direction and management to the direct reports to enable the execution the strategy and manage their portfolios effectively.
2. Attract, retain, and develop top-calibre talent.
3. Develop and maintain sufficient depth in all critical functions, minimizing "key-man" risk. Optimise skills usage within the unit.
4. Accountable for performance management of all direct reports, managing their performance in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management.
5. Develop the skills and abilities of all team members, with the result that they perform to at their highest potential and optimize their current and future job performance.
6. Proactively support the bank's diversity strategies and initiatives.
7. Contribute to building synergies and cooperation across functions in the DBSA.
Promote DBSA values and a culture of High Performance within the Unit.
Key Measures/KPIs:
1. Ability to lead the ICT Infrastructure function efficiently and effectively.
2. Quality of ICT Infrastructure & Services provided.
3. Efficiency of ICT Systems. Quality of ICT service delivered to clients.
4. Management of performance outputs of staff using the performance management system and taking corrective action promptly and effectively.
5. Management of Client Relationships and key Stakeholders. Management of Budget including operational expenses. Quality of ICT Contracts in place including cost efficiencies.
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EXPERTISE & TECHNICAL COMPETENCIES
Education and experience required:
1. Relevant B degree in ICT, Commerce or Engineering Preferably a Project Management qualification (PMBOK or Prince or Similar) Preferably Financial service sector experience
2. Demostrates knowledge and capability experience of SAP and System Development Life Cycle Deep understanding of current and emerging I&O technologies and practices, and how other enterprises are employing them
3. Knowledgeable in how to apply I&O capabilities to achieve regulatory or statutory compliance requirements.
4. Exceptional leadership skills, with the ability to develop and communicate an I&O vision that inspires and motivates staff and aligns with the IT and business strategy
5. A minimum of 5-7 years experience in an ICT Management position as well as the ability to manage a team of ICT Professionals, Project Managers and Specialists Minimum of 3-5 years in managing medium to large-sized projects in an ICT environment Demonstrated exposure to formulation and implementation of ICT Strategy
6. Experienced in leading cloud adoption (at scale), including establishing governance mechanisms, delivering migration projects and modifying I&O's target operating model.
TECHNICAL COMPETENCIES:
Negotiation Has an appreciation of cultural sensitivities and differences.
1. Effectively employs a variety of advanced behavioural/interpersonal competencies to control the negotiation situation.
2. Is able to take the lead in a variety of sensitive negotiation situations requiring high levels of tact and diplomacy.
3. Is able to place a discrete negotiation situation within the context of a broader long-term relationship and is not threatened by conceding ground to protect the longer-term interests of DBSA.
4. IT Strategy and Planning Has a deep knowledge of IT solutions and their short and long term benefits and able to make a business case for large IT initiatives to improve overall performance. Closely involved in organisational decision making, developing the IT strategy as a cornerstone for the organisational strategy.
5. Able to carry out benchmarking exercises with similar-sized organisations and report on the organisation efficiencies and deficiencies in addition to suggesting how to achieve "best of breed" solutions.
6. Sound knowledge and understanding of business strategies of own customers and development opportunities and potentials
7. Provide leadership that encourages cultural diversity and the management style required for managing across cultures
8. Presentation Skills Knows how to deliver arguments persuasively by employing a range of advanced presentation techniques (e.g. the appropriate use of body language, how to close a presentation so that the audience continues to think about the subject matter etc.).
9. Has knowledge of various feedback mechanisms to check levels of audience understanding. Project Management Defines, plans and manages large and/or strategic projects, including those with a high degree of technical complexity, with impacts across the organisation and/or with national implications.
10. Assembles and leads diverse and multi-disciplinary teams, ensuring maximum effective resource utilisation.
11. Successfully manages substantial project budgets, and reports directly to senior managers on the progress and results of projects.
12. Identifies complex issues that need escalation and proposes appropriate corrective actions.
Costing and Budgeting
1. Able to prepare and input budget information for various departments.
2. Able to produce standard monthly cost/variance reports for distribution to line management. Provides analytical support to the Finance function in the preparation of financial proposals, submissions and projected costs to be included in budgets and allocations.
3. Understands DBSA monthly close/trial balance procedures.
4. Understands DBSA cost/revenue centre structure.
5. Service Focus Maintains focus on the whole life of service delivery - designs, develops, delivers and operates.
6. Ensures that a set of IT solutions, suppliers and vendors come together to deliver an IT service. IT Support Tracks trends and developments that will affect own department's/section's ability to meet current and future end user's needs.
7. Seeks out and involves end-user / customer in assessing the provided services, solutions to identify ways to improve.
REQUIRED PERSONAL ATTRIBUTES
Leading & Empowering Others
1. Identifies long-term goals for the team and communicates them to team members, ensuring their buy-in.
2. Sets a good example by personally exercising desired behaviour; acts on values and beliefs. Communicates a vision for the team and future success that inspires team members.
3. Ensures that competent employees are given opportunities to further their careers.
Leading & Managing Change
1. Anticipates the need for change when not obvious and influences others to gain support.
2. Builds sustainable business and organisational capacity to embrace and thrive on change.
3. Re-engineers and aligns processes and practices to support and sustain the desired change
Strategic & Innovative Thinking
1. Understands connections and trade-offs of strategic choices to evaluate which ideas are practical and possible by considering business and/or scientific implications.
2. Develops innovative business and/or customer solutions that shape industry practices.
3. Teamwork & Cooperation Acts to promote a friendly climate and good morale, and resolves conflicts.
4. Creates opportunities for cross-functional working.
Developing Others
1. Gives specific positive or constructive feedback for developmental purposes.
2. Reassures and/or expresses positive expectations for future performance when giving corrective feedback.
3. Gives individualised suggestions to individuals for their improvement.
Driving delivery of results
1. Identifies and implements a business opportunity that will have a long-term impact on the business.
2. Monitors progress and adapts the plan if necessary to ensure optimal benefit to the business. Makes decisions, sets priorities, or chooses goals on the basis of inputs and outputs: makes explicit considerations of potential profit, return on investment, or cost benefit analysis.
Decisiveness (High Performance, Service Orientation)
1. Makes timely decisions about complex issues even when some information is missing.
2. Makes decisions and stands by them even when they are controversial or unpopular.
3. Grasps critical business opportunities when they arise by making timely decisions
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